Ableton Forum

Hello, everyone!

I am hoping someone will save the day. I have tried all kinds of solutions, but each time I try to install, the Live installation stalls at the vcredist_x86.exe file, so I cannot install. I have been emailing support all week, but the suggestions have not gotten me anywhere.

Has anyone else encountered a similar problem or know of a solution? I have been struggling with this all week...

Thanks for the help.


Joel

This is something of a long shot, but I have found that sometimes installing vcredist_86.exe hangs when the IIS Admin service is running, and stopping that service before installation enables the installation to complete.

Here's how to do that.

Right-click "My Computer" and select "Manage." That pops up a window labeled "Computer Management." In the left pane of that window, open the tab marked "Services and Applications." When you've done so, you'll see a line marked "Services" with an icon to its left that looks like a tiny pair of gears. Select that. At the bottom of the window are a pair of tabs marked "Extended" and "Standard." Select the "Extended" tab if it is not already selected.

In the right pane is now a list of services in alphabetical order. Scroll down until you see "IIS Admin." If its status is "Started," then you might try stopping it, as follows: Click the line saying "IIS Admin." To the left now appears a little menu allowing you to stop, pause, or restart the service.

Select "Stop," then try installing again. When you're done, you can select "Start" to restart the service.

Thanks so much for the help. It's a crazy problem.

It seems to stall rather than freeze. I've let it go for a long time (a few hours), but not a few days.

I have tried to install the vcredist_x86 file from Microsoft... should it prompt me? When I click on the exe, it seems to open up, but nothing else happens. I mean, it doesn't alert me or anything; it just seems to run. Seem odd, but I'm not sure.

I don't see IIS Admin running. Thanks for the extremely precise instructions. That is very kind of you. Should I be concerned if I don't see IIS?


Joel

jupebox wrote:I don't see IIS Admin running. Thanks for the extremely precise instructions. That is very kind of you. Should I be concerned if I don't see IIS?

Nope. Not every machine has it running by default, and it isn't even installed on some machines. However, I have found that when it is installed and running, it sometimes interferes with installing vcredist_86.

Another thought: Are you running antivirus software? You might try turning it off during installation.

Yeah, I tried turning off anti-virus. Good call (I often forge that), but so far, it hasn't helped.

I guess the next thing to try is to boot your machine in safe mode with networking (so Live can authorize) and see if you can install it that way.

Another good idea, but no luck. It stalled again.

I need to be installing it in the x86 folder, right? That's what I've been doing, but just to make sure.

I tried the regular program files folder, but that didn't seem to make a difference. Another stall.

This is the strangest thing. I've never had a program do this...

Is there a log file somewhere that you might be able to find?

Not that I know of. I checked the Ableton folder; would it be accessible anywhere else?

Does it matter what year of Microsoft Visual C++ Redistributable I use? I see 2005, 2008, 2010, etc.

I'll try uninstalling all of them... Okay, I did that, but didn't seem to help.

jupebox wrote:Does it matter what year of Microsoft Visual C++ Redistributable I use? I see 2005, 2008, 2010, etc.

Yes it matters -- it has to match the year of the program that wants to use it.

You uninstalled successfully but can't install?

I wonder: If you go back into Computer Management and thence to Event Viewer and System, are there any obvious error messages?

Wow, I even re-installed Windows 7 (extreme, I know), but that didn't help.

I uninstalled by just deleting the Ableton folder. I think I did it the official way before, though.

Do you think letting it run all night (12+ hours) will really help? I've never heard of doing that before, but since it's stalling rather than freezing, I can probably try that.

Sorry, yeah, it is connected via wifi. It's decent speed -- about 500kbs via dsl.

I can install on a laptop but not the desktop.

I have the same error with both the disc and the download.