Ableton Forum

Hi. I have been trying to find an answer for this problem for several weeks now. Both Ableton and Pioneer's customer support has been stonewalling me. I can't find anything on the internet. The YouTube videos don't address my problem.

I am running OS X Mountain Lion.

I do believe it is possible that it is a firmware issue, because the Pioneer website will not allow me to download the latest firmware update - it is a .upd file that my Mac has no idea what to do with.

My RMX-1000 plugin for Ableton works just fine. But its very hard to use with a mouse, so I want to be able to use the hardware to control the plugin.

Except, the hardware is not communicating with the plugin. I have it on before I load Ableton, and when I drop the plugin into an audio track, it says the Link is on and it is connected, but when I turn knobs on the hardware, there is no response from the plugin. I have rescanned my plugin folders, and my MIDI preference ins/outs are set to RMX-1000. I only have track input set to on.

I am so sick of this atrocious level of customer service.

Can anybody help me out with this? I'm like dying to be able to use this thing in post-production.

Thanks!

Ableton has nothing to do with this issue, and if Pioneer did not make it very clear to you that this was indeed a simple old firmware issue, well, they re just being Pioneer

you do indeed need to update your rmx firmware, only aftewards it will "link" to the plug in, to do this:
you need to put the .upd file in a sd card, put it in the rmx 1000 and update it from there (there is a button combination you need to press when you turn on rmx), this process is explained in the rmx 1000 web site in a video (http://www.youtube.com/embed/J1Ukrvonam ... ransparent)

may i suggest you take a look over the pioneer rmx support site to get further info?
for ex: http://pioneerdj.com/support/product.ph ... 1000&t=mov

FINALLY SOMEONE WHO CAN HELP ME!:)))))

Thanks nonnus, I really appreciate your info. I'm at school right now and don't have my RMX with me but I will for sure try that as soon as I get home, and I will let you know if it works!

Thanks!

I did what you said, and it worked perfectly; first try. Thanks so much!

zianz17 wrote:I did what you said, and it worked perfectly; first try. Thanks so much!

happy to help