Ableton Forum

A crash log was dumped into one of my folders and this has caused a "serious program error"
I cannot open up anything. Once I try to open up a project this error comes up. I was on ableton a few hours ago and everything as fine then BOOM this happens..

How do I fix this? It tells me the log may be invisible- so I made all my documents visible.

and to top it all off whenever I scroll down on the menu screen the damn scrolling goes right back up or down so I only have a few seconds to be where I want to be..

Any advice? I can't find the log..

Try deleting your preferences files, or renaming them to .old.

https://www.ableton.com/en/articles/reset-live/

Also, remove any USB devices such as sound cards, MIDI controllers before startup.

Cheers

it didnt work sadly :/

OK...well log files are in

OSX /Users/yourname/Library/Preferences/Ableton/Live 9.x.x/Log.txt
Win 7 C:\Users\yourname\AppData\Roaming\Ableton\Live 9.x.x\Preferences