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Mac Mini 2020 Magic Mouse disconnects using LINK

Posted: Mon Jul 20, 2020 10:41 pm
by El Jeffe
As the title says..I bought a new Mac and have the common issue of mouse losing connection.

I have tried everything:
Different mouse
Check/clean battery and terminals
DeBug and reset all bluetooth devices
Delete bluetooth prefs
Change USB hub and all USB cables now have ferrite beads

One thing I notice it is much more frequent when using LINK. Quite often coinciding precisely with stopping transport.
I have read speculation the wifi is interfering with bluetooth.
I am about to return it but still hopeful there is a fix.

Re: Mac Mini 2020 Magic Mouse disconnects using LINK

Posted: Tue Jul 21, 2020 7:53 am
by ctspell
I had the same problem, solved it by switching from 2.4 ghz wifi to 5 ghz wifi.

Re: Mac Mini 2020 Magic Mouse disconnects using LINK

Posted: Tue Jul 21, 2020 11:34 pm
by El Jeffe
Good tip! Easier said than done. Contacting ISP to get them to replace the old 2.4 GHz only hunk of junk.

Mouse disconnected twice while typing this!

Re: Mac Mini 2020 Magic Mouse disconnects using LINK

Posted: Thu Jul 23, 2020 11:36 pm
by iWilk
Same Mac, same issue with a Magic Trackpad. I'm on 5g wifi. Apparently it's a common problem. If you google Mac mini 2018 bluetooth issues you'll see what I mean.

Re: Mac Mini 2020 Magic Mouse disconnects using LINK

Posted: Wed Sep 30, 2020 3:29 pm
by El Jeffe
It took weeks and hours on the phone to get a new router from my ISP. Happy to say the effort paid off. Since switching to 5G I have not had a single mouse disconnect. Network is faster too. :D
Thanks for the tip!