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Has anyone had issues contacting support?

Posted: Fri Nov 20, 2020 9:51 pm
by jsbachsonata
Hi all,

Anyone having an extremely hard time getting hold of support? I have contacted support (via their form submission system since phone is unavailable) on four separate occasions this week and have received zero response on a new Ableton order. Is this normal?

Mark

Re: Has anyone had issues contacting support?

Posted: Sat Nov 21, 2020 12:10 am
by Tarekith
Our support line is backed up much more than normal since Covid started. They'll definitely get back to you, it's just taking longer than normal, sorry!

Re: Has anyone had issues contacting support?

Posted: Sat Nov 21, 2020 2:50 am
by jsbachsonata
Thank you Tarekith!