What do I do when Ableton fails to respond to support requests?
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What do I do when Ableton fails to respond to support requests?
I am having a technical problem with live and have submitted a request for technical support. This included a detailed description of the problem and the status report.
I received the usual automated response promising that 'a member of our team will get back to you as soon as possible'
That was a week ago. Since then I have not had a peep.
I have also sent a follow up message, both via email and via the page on the Ableton technical support site.
No response.
What do i do? Call Berlin?
HelloPeter?
Any advice would be useful
thanks
I received the usual automated response promising that 'a member of our team will get back to you as soon as possible'
That was a week ago. Since then I have not had a peep.
I have also sent a follow up message, both via email and via the page on the Ableton technical support site.
No response.
What do i do? Call Berlin?
HelloPeter?
Any advice would be useful
thanks
Re: What do I do when Ableton fails to respond to support requests?
Same here...
Ableton bought Cycling..but not their wonderful support ... Cycling74 's support and forum are really a wonderful example of efficiency..not the same here in my own opinion...
Maybe there are too busy with Live11 and its wonderful gadgets...
Ableton bought Cycling..but not their wonderful support ... Cycling74 's support and forum are really a wonderful example of efficiency..not the same here in my own opinion...
Maybe there are too busy with Live11 and its wonderful gadgets...
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Re: What do I do when Ableton fails to respond to support requests?
My intention is not to invite complaints about Ableton. For most of the last 15 years, they have been exemplary. That's why I am so baffled by the lack of response now. I would like to know how I can escalate my request.
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Re: What do I do when Ableton fails to respond to support requests?
They’ve been extremely inefficient with some of my issues as well. This is a real concern.
Focusrite/novation, on the other hand, I could have them on the phone and people were actually quite skilled.
Focusrite/novation, on the other hand, I could have them on the phone and people were actually quite skilled.
MacBook Pro 13" Retina i7 2.8 GHz OS 10.13, L10.0.1, M4L.
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Re: What do I do when Ableton fails to respond to support requests?
Happy to ear that...I hope it will come back.
Re: What do I do when Ableton fails to respond to support requests?
Due to all the people staying home from COVID related issues, our reduced support staff has been inundated with MANY more support requests than usual the last few months. Please be patient, they are doing their best to get through requests as efficiently as possible. In these difficult times, nothing is operating as it normally does unfortunately.
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Re: What do I do when Ableton fails to respond to support requests?
Thanks for that clarification. I understand.
Re: What do I do when Ableton fails to respond to support requests?
Yep, things are still completely crazy on support's side, sorry!
What was your issue about re:dream?
What was your issue about re:dream?
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Re: What do I do when Ableton fails to respond to support requests?
Live is sending unwanted program change messages to my external synth
When I arm or disarm a track, or switch a device on or off, or even click on a clip, it scrambles the current patch on my Access Virus.
Re: What do I do when Ableton fails to respond to support requests?
Maybe the Virus can filter out PC messages....... It is not a cure, but a patch I know, but can help you out a bit........
Greetings from Miyaru.
Prodaw i7-7700, 16Gb Ram, Focusrite Scarlett 18i20 3rd gen, ESI M4U eX, Reason 12, Live Suit 10, Push2, Presonus Eris E8 and Monitor Station V2, Lexicon MPX1,
Korg N1, Yamaha RM1x
Prodaw i7-7700, 16Gb Ram, Focusrite Scarlett 18i20 3rd gen, ESI M4U eX, Reason 12, Live Suit 10, Push2, Presonus Eris E8 and Monitor Station V2, Lexicon MPX1,
Korg N1, Yamaha RM1x
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Re: What do I do when Ableton fails to respond to support requests?
Sounds like a control surface script running by mistake ?
MacBook Pro 13" Retina i7 2.8 GHz OS 10.13, L10.0.1, M4L.
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Re: What do I do when Ableton fails to respond to support requests?
I thought I had ask this exact same question, but my post was apparently not... posted.chapelier fou wrote: ↑Sun Jan 24, 2021 8:36 pmSounds like a control surface script running by mistake ?
Anyway, can you answer us about this re:dream? Or is Miyaru assisting you privately?
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Re: What do I do when Ableton fails to respond to support requests?
I have no control surface scripts running[jur] wrote: ↑Wed Jan 27, 2021 2:28 pmI thought I had ask this exact same question, but my post was apparently not... posted.chapelier fou wrote: ↑Sun Jan 24, 2021 8:36 pmSounds like a control surface script running by mistake ?
Anyway, can you answer us about this re:dream? Or is Miyaru assisting you privately?
And no,I have not had any further advice from Miyaru
A Midi filter option that stops sysex or programme change messages would be great
Getting live not to send unwanted programme change messages would be even better
Re: What do I do when Ableton fails to respond to support requests?
I do not have a Acces Virus (unfortunately), but most synths have these options though to filter out all sort of MIDI data. If I have some time I will look on the WWW if I can find a manual of a Virus and see where the option is placed in the menu.......
I'm very bussy at the moment, my wife had a back surgery last friday, and I take care of her 24/7......
I'm very bussy at the moment, my wife had a back surgery last friday, and I take care of her 24/7......
Greetings from Miyaru.
Prodaw i7-7700, 16Gb Ram, Focusrite Scarlett 18i20 3rd gen, ESI M4U eX, Reason 12, Live Suit 10, Push2, Presonus Eris E8 and Monitor Station V2, Lexicon MPX1,
Korg N1, Yamaha RM1x
Prodaw i7-7700, 16Gb Ram, Focusrite Scarlett 18i20 3rd gen, ESI M4U eX, Reason 12, Live Suit 10, Push2, Presonus Eris E8 and Monitor Station V2, Lexicon MPX1,
Korg N1, Yamaha RM1x
Re: What do I do when Ableton fails to respond to support requests?
Found something on page 62 of the Virus A manual..... go to https://www.virus.info/manuals and there you find the manual of your Virus, go to page 62 of the Virus A manual and on top of page states how to disable program change.......
Greetings from Miyaru.
Prodaw i7-7700, 16Gb Ram, Focusrite Scarlett 18i20 3rd gen, ESI M4U eX, Reason 12, Live Suit 10, Push2, Presonus Eris E8 and Monitor Station V2, Lexicon MPX1,
Korg N1, Yamaha RM1x
Prodaw i7-7700, 16Gb Ram, Focusrite Scarlett 18i20 3rd gen, ESI M4U eX, Reason 12, Live Suit 10, Push2, Presonus Eris E8 and Monitor Station V2, Lexicon MPX1,
Korg N1, Yamaha RM1x