Since Ableton's support team have completely failed me so far, can someone else please help me out here!
Posted: Tue Feb 23, 2021 2:19 pm
I'm fed up to my limit with Ableton support at the moment. I initially began this support request on the 11th of January and have had delayed and lackluster replies since then, with still no solution. I've had to email them multiple times to get a reply as they seem to just ignore my situation otherwise. Even then, the majority of what they have sent back has been copy and pasted from Ableton's generic support page which I told them I had checked in the first place.
Here is my issue:
My Push 2 will not load past the logo screen with any Live version after 10.1.9 (including 11), ONLY on my computer. It works fine on my laptop with the same Windows and Live versions, with the same preferences and everything. It works fine in Live 10.1.x and earlier on my PC. I have tried every solution on https://help.ableton.com/hc/en-us/artic ... 20connect. to no avail.
I have also tried creating a new admin user on the PC and that didn't work either. I've uninstalled and reinstalled Live multiple times, the Push is showing up in Device Manager fine, all USB ports tried & power saving disabled, also tried a new cable and with/without power adapter. I reset Firewall/Defender to default settings too just in case. I have all the latest drivers, updates etc. The PC has an Nvidia 1080Ti, i7-7700k and 32GB ram so plenty enough power.
I just installed and attempted to get the Push to work with 11.0, and still nothing. When I tap the pads, I get the yellow MIDI In indicator flash, but that's it. The preferences are set up exactly as instructed, with only Push 2 and the correct slots selected as control surfaces. I checked the Log.txt file and found these lines which might help point to a solution:
[*]2021-02-23T12:27:59.288229: info: Python: INFO:Push2.push2:287 - Push 2 script loaded
2021-02-23T12:27:59.293207: info: Python: ERROR:ableton.v2.control_surface.control_surface:292 - Error while loading control surface preferences Ran out of input
2021-02-23T12:27:59.309266: info: Python: INFO:Push2.push2:308 - Push 2 script unloaded
2021-02-23T12:27:59.309308: info: Default App: Begin SavePrefs
2021-02-23T12:27:59.309850: info: MemoryUsage: V: 5.8 GB, R: 705.2 MB, P: 717.5 MB
2021-02-23T12:27:59.313515: info: Default App: End SavePrefs
2021-02-23T12:28:00.718841: info: Python: INFO:Push2.push2:718 - Push 2 script loaded
2021-02-23T12:28:00.741343: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface="Push2" Input="Ableton Push 2" Output="Ableton Push 2"]
MidiRemoteScript 2 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 3 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 4 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 5 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 6 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 7 [Control Surface="None" Input="None" Output="None"]
2021-02-23T12:28:00.741359: info: AMidiIO: Takeover Mode: None
It seems like the script loads, encounters an error, unloads, and then loads again. If anyone could help me out here that would be amazing. I really don't want to have wasted my money on an unusable Live 11. Thank you in advance.
Here is my issue:
My Push 2 will not load past the logo screen with any Live version after 10.1.9 (including 11), ONLY on my computer. It works fine on my laptop with the same Windows and Live versions, with the same preferences and everything. It works fine in Live 10.1.x and earlier on my PC. I have tried every solution on https://help.ableton.com/hc/en-us/artic ... 20connect. to no avail.
I have also tried creating a new admin user on the PC and that didn't work either. I've uninstalled and reinstalled Live multiple times, the Push is showing up in Device Manager fine, all USB ports tried & power saving disabled, also tried a new cable and with/without power adapter. I reset Firewall/Defender to default settings too just in case. I have all the latest drivers, updates etc. The PC has an Nvidia 1080Ti, i7-7700k and 32GB ram so plenty enough power.
I just installed and attempted to get the Push to work with 11.0, and still nothing. When I tap the pads, I get the yellow MIDI In indicator flash, but that's it. The preferences are set up exactly as instructed, with only Push 2 and the correct slots selected as control surfaces. I checked the Log.txt file and found these lines which might help point to a solution:
[*]2021-02-23T12:27:59.288229: info: Python: INFO:Push2.push2:287 - Push 2 script loaded
2021-02-23T12:27:59.293207: info: Python: ERROR:ableton.v2.control_surface.control_surface:292 - Error while loading control surface preferences Ran out of input
2021-02-23T12:27:59.309266: info: Python: INFO:Push2.push2:308 - Push 2 script unloaded
2021-02-23T12:27:59.309308: info: Default App: Begin SavePrefs
2021-02-23T12:27:59.309850: info: MemoryUsage: V: 5.8 GB, R: 705.2 MB, P: 717.5 MB
2021-02-23T12:27:59.313515: info: Default App: End SavePrefs
2021-02-23T12:28:00.718841: info: Python: INFO:Push2.push2:718 - Push 2 script loaded
2021-02-23T12:28:00.741343: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface="Push2" Input="Ableton Push 2" Output="Ableton Push 2"]
MidiRemoteScript 2 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 3 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 4 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 5 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 6 [Control Surface="None" Input="None" Output="None"]
MidiRemoteScript 7 [Control Surface="None" Input="None" Output="None"]
2021-02-23T12:28:00.741359: info: AMidiIO: Takeover Mode: None
It seems like the script loads, encounters an error, unloads, and then loads again. If anyone could help me out here that would be amazing. I really don't want to have wasted my money on an unusable Live 11. Thank you in advance.