Ableton Forum

Posted: **Sat Mar 12, 2022 1:03 am**

I have spent half an hour trying to create some kind of trouble ticket and no luck ! Running inside a loop on Ableton website !
There used to be a form to fill out, but it is gone ! On top of that, they claim (in red).

"We are currently experiencing high support volumes, therefore our response time is delayed. We kindly ask for your patience and will get back to you as soon as possible. In the meantime, check out our Knowledge Base for solutions to common issues."

THIS REALLY SUCKS !
Deal Ableton - if you cannot support your product, then why you keep selling it ? If you cannot fix bugs in the software , then why you're releasing new versions with old bugs ?
Finally - can you explain how am I supposed to fix LIVE problems if there is no support provided ? Obviously you are no active on the forum, and you do not answer phone calls.

I WOULD REALLY WISH TO SEE AND ANSWER FROM ABLETON STUFF HERE ! THIS IS SIMPLY GETTING WORSE AND WORSE !

Posted: **Sat Mar 12, 2022 3:45 am**

aklisiewicz wrote: ↑
Sat Mar 12, 2022 1:03 am
I have spent half an hour trying to create some kind of trouble ticket and no luck ! Running inside a loop on Ableton website !
There used to be a form to fill out, but it is gone ! On top of that, they claim (in red).

"We are currently experiencing high support volumes, therefore our response time is delayed. We kindly ask for your patience and will get back to you as soon as possible. In the meantime, check out our Knowledge Base for solutions to common issues."

THIS REALLY SUCKS !
Deal Ableton - if you cannot support your product, then why you keep selling it ? If you cannot fix bugs in the software , then why you're releasing new versions with old bugs ?
Finally - can you explain how am I supposed to fix LIVE problems if there is no support provided ? Obviously you are no active on the forum, and you do not answer phone calls.

I WOULD REALLY WISH TO SEE AND ANSWER FROM ABLETON STUFF HERE ! THIS IS SIMPLY GETTING WORSE AND WORSE !

After seeing your post i went ahead and wanted to test if I’d be able to generate a support ticket/get to the FORM part that you’re having trouble getting to and was able to get to it no problem.

At first it will take you to a page with writing in red ink where they apologize as they’re having delayed times and to check knowledge base, and right above that there’s a Submit support ticket link again, when I click it, it does seem to take a little longer to load than I ever remember but I’m also on my phone, it seems to filter through zen desk or whatever then finally takes me to the FORM, not saying it’s doing that for you and you’re not getting looped over and over to the red ink page, but just wanted to let you know that I was able to get to the support FORM first try.

Posted: **Sat Mar 12, 2022 5:41 am**

Maybe if you hadn't spent your previous experiences with support ranting at them and being rude, they would be more responsive to you.

You've been warned numerous times before about these multiple thread rants on the forum when you have an issue, we're not playing this game again. Be respectful, wait for your turn in the support queue, and stop screaming and yelling here every time something doesn't work the way you think it should.

This is your very last warning, no one here wants to help you anymore given all the outbursts you have.

Ableton Forum

Why Ableton Support does not exist anymore ?

Why Ableton Support does not exist anymore ?

Re: Why Ableton Support does not exist anymore ?

Re: Why Ableton Support does not exist anymore ?