Selling Licence does not work as expected

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winihh
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Joined: Wed Mar 16, 2022 11:15 am

Selling Licence does not work as expected

Post by winihh » Tue Mar 14, 2023 1:13 pm

I just sold a licence (Ableton Live Suite 11)...

I confirmed it in an e-mail via clicking the button...

Well and after that wether the buyer nor me got a confirmation E-Mail about the transfer.

My licence is stuck now inbetween :-(

And Ableton-Service only sends automatic replies with the usual "help".

Actually I cannot reverse the action – and I don't want to... But there is no possibility to really confirm the licence transfer. And yes... we checked our spam folders ;-)

Maybe someone can help with this... Do I have to delete Ableton first?

[erm]
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Re: Selling Licence does not work as expected

Post by [erm] » Tue Mar 14, 2023 2:37 pm

Unfortunately you’re going to have to try and contact support again, they don’t check here on the forums.

https://www.ableton.com/en/help/#contact-support
Ableton Forum Administrator

winihh
Posts: 7
Joined: Wed Mar 16, 2022 11:15 am

Re: Selling Licence does not work as expected

Post by winihh » Tue Mar 14, 2023 3:05 pm

Thank for your advice ...

I thought maybe someone can tell from experience that this might take some time.

I contacted the support... two times. Such a situation is not nice.

Anyhow.

ark
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Re: Selling Licence does not work as expected

Post by ark » Tue Mar 14, 2023 3:20 pm

I sold a license a few years ago and IIRC it took a few days to go through. I suspect there's some manual checking involved.

winihh
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Joined: Wed Mar 16, 2022 11:15 am

Re: Selling Licence does not work as expected

Post by winihh » Tue Mar 14, 2023 4:46 pm

OK... thanks for feedback. I am patient (try to ...)

winihh
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Joined: Wed Mar 16, 2022 11:15 am

Re: Selling Licence does not work as expected

Post by winihh » Mon Mar 20, 2023 12:55 pm

Just for Info: Takes some days to transfer... but works...

Tarekith
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Re: Selling Licence does not work as expected

Post by Tarekith » Mon Mar 20, 2023 2:48 pm

Thanks for letting us know you got it sorted.
Tarekith
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