Selling Licence does not work as expected
Selling Licence does not work as expected
I just sold a licence (Ableton Live Suite 11)...
I confirmed it in an e-mail via clicking the button...
Well and after that wether the buyer nor me got a confirmation E-Mail about the transfer.
My licence is stuck now inbetween
And Ableton-Service only sends automatic replies with the usual "help".
Actually I cannot reverse the action – and I don't want to... But there is no possibility to really confirm the licence transfer. And yes... we checked our spam folders
Maybe someone can help with this... Do I have to delete Ableton first?
I confirmed it in an e-mail via clicking the button...
Well and after that wether the buyer nor me got a confirmation E-Mail about the transfer.
My licence is stuck now inbetween
And Ableton-Service only sends automatic replies with the usual "help".
Actually I cannot reverse the action – and I don't want to... But there is no possibility to really confirm the licence transfer. And yes... we checked our spam folders
Maybe someone can help with this... Do I have to delete Ableton first?
Re: Selling Licence does not work as expected
Unfortunately you’re going to have to try and contact support again, they don’t check here on the forums.
https://www.ableton.com/en/help/#contact-support
https://www.ableton.com/en/help/#contact-support
Ableton Forum Administrator
Re: Selling Licence does not work as expected
Thank for your advice ...
I thought maybe someone can tell from experience that this might take some time.
I contacted the support... two times. Such a situation is not nice.
Anyhow.
I thought maybe someone can tell from experience that this might take some time.
I contacted the support... two times. Such a situation is not nice.
Anyhow.
Re: Selling Licence does not work as expected
I sold a license a few years ago and IIRC it took a few days to go through. I suspect there's some manual checking involved.
Re: Selling Licence does not work as expected
OK... thanks for feedback. I am patient (try to ...)
Re: Selling Licence does not work as expected
Just for Info: Takes some days to transfer... but works...
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Re: Selling Licence does not work as expected
Thanks for letting us know you got it sorted.