Where is my push?

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azaty
Posts: 11
Joined: Fri May 26, 2023 8:18 am

Where is my push?

Post by azaty » Mon May 29, 2023 7:11 am

Hello.

I ordered my push 3 on May 23rd. Since that moment, my order in the status of "Processing" has not yet been sent. Support has not answered me for a week! What's happening? Is such work standards acceptable for a company like Ableton? Can anyone help me?
Very disappointed.

[jur]
Site Admin
Posts: 5307
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Where is my push?

Post by [jur] » Mon May 29, 2023 8:52 am

I don't think anyone in the forums has any clue on how to process your order... for obvious reasons.
Support will get back to you, don't worry. Sorry for the wait.
Ableton Forum Moderator

jiggle
Posts: 33
Joined: Fri Jul 22, 2011 5:35 pm

Re: Where is my push?

Post by jiggle » Mon May 29, 2023 8:53 am

This probably wont help but i ordered mine in the uk and it was delivered the following day. Super fast.
Did you get an invoice email after you ordered from ableton?

azaty
Posts: 11
Joined: Fri May 26, 2023 8:18 am

Re: Where is my push?

Post by azaty » Mon May 29, 2023 9:13 am

[jur] wrote:
Mon May 29, 2023 8:52 am
I don't think anyone in the forums has any clue on how to process your order... for obvious reasons.
Support will get back to you, don't worry. Sorry for the wait.
I'm posting here because this is the official Ableton forum, and the support is ignoring me. It is strange that you absolve yourself of responsibility and do not try to help.

azaty
Posts: 11
Joined: Fri May 26, 2023 8:18 am

Re: Where is my push?

Post by azaty » Mon May 29, 2023 9:14 am

jiggle wrote:
Mon May 29, 2023 8:53 am
This probably wont help but i ordered mine in the uk and it was delivered the following day. Super fast.
Did you get an invoice email after you ordered from ableton?
I received only an order confirmation, I did not receive an invoice, but the money was debited.

kreativsein
Posts: 49
Joined: Sat May 27, 2023 9:45 am

Re: Where is my push?

Post by kreativsein » Mon May 29, 2023 9:21 am

i recieved the invoice 5min after purchasig. shipped 2 days after ordered, ups standard one day later i got it. (germany)

jiggle
Posts: 33
Joined: Fri Jul 22, 2011 5:35 pm

Re: Where is my push?

Post by jiggle » Mon May 29, 2023 9:29 am

Double check the money isnt in a pending transaction? Good luck getting it sorted out quickly.

Cryptic One
Posts: 9
Joined: Thu Jan 18, 2018 10:03 pm

Re: Where is my push?

Post by Cryptic One » Mon May 29, 2023 11:55 am

I ordered May 23rd at 11:08am EST

next email was May 26th at 1:00am that said its ready to ship
next email was May 28th at 1:19am asking for payment. I paid immediately
next email was May 28th at 2:04am telling me my Push order was complete and said to wait for their delivery service to let me know when its on its way to me

Today is a holiday in the US so im hoping I get shipping info by tomorrow

havent seen anyone post a timeline so i figured this might help, i know a few people that ordered before me that received theirs already so the time you ordered definitely has something to do with it

Tarekith
Posts: 19072
Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
Contact:

Re: Where is my push?

Post by Tarekith » Mon May 29, 2023 2:13 pm

azaty wrote:
Mon May 29, 2023 9:13 am
[jur] wrote:
Mon May 29, 2023 8:52 am
I don't think anyone in the forums has any clue on how to process your order... for obvious reasons.
Support will get back to you, don't worry. Sorry for the wait.
I'm posting here because this is the official Ableton forum, and the support is ignoring me. It is strange that you absolve yourself of responsibility and do not try to help.
Ableton does not do official support on these forums, they are only for users to share ideas and discuss Live. Support has been flooded with requests given the recent release of the new hardware, please be patient and they will get to your request as soon as they can.
Tarekith
Ableton Forum Administrator
https://tarekith.com

hellnegative_
Posts: 62
Joined: Sat Nov 14, 2020 7:07 pm

Re: Where is my push?

Post by hellnegative_ » Mon May 29, 2023 3:41 pm

I imagine they received way more orders than expected, but people have seemed to be getting their orders in. I’d be patient and give it a minute.

danieljodeci
Posts: 12
Joined: Sun May 28, 2023 12:14 am

Re: Where is my push?

Post by danieljodeci » Mon May 29, 2023 5:11 pm

I ordered on the 23rd, it shipped out on the 24th and arrived on the 28th (Los Angeles). Though my unit is defective so I got that going on for me :roll: Still no word back from Support team.

azaty
Posts: 11
Joined: Fri May 26, 2023 8:18 am

Re: Where is my push?

Post by azaty » Wed May 31, 2023 9:53 am

8 days without a response from support. This is not normal and a huge disadvantage.

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