Push 3 Shipping

Discuss Push with other users.
Post Reply
s007ii
Posts: 14
Joined: Fri Apr 05, 2013 10:05 pm

Push 3 Shipping

Post by s007ii » Wed May 31, 2023 1:58 pm

Hello, can anyone from Ableton Support please tell me when my Push 3 is going to ship? It is well past the 1-2 business days for order processing and I still haven’t heard anything. I have also posted two support tickets in My Activities and haven't heard back from those either. Please help, and thank you.

_-
James

Tarekith
Posts: 19072
Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
Contact:

Re: Push 3 Shipping

Post by Tarekith » Wed May 31, 2023 2:26 pm

Support has been flooded with requests since the launch of Push 3, they’ll get to your tickets as soon as they can. No one here has access to any sort of shipping data to answer your question I’m afraid.
Tarekith
Ableton Forum Administrator
https://tarekith.com

s007ii
Posts: 14
Joined: Fri Apr 05, 2013 10:05 pm

Re: Push 3 Shipping

Post by s007ii » Wed May 31, 2023 2:31 pm

Re: support has been flooded with requests since launch: how do you know this? did they make an official statement regarding orders and possible delays? Thank you.

Tarekith
Posts: 19072
Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
Contact:

Re: Push 3 Shipping

Post by Tarekith » Wed May 31, 2023 2:40 pm

I work for Ableton.
Tarekith
Ableton Forum Administrator
https://tarekith.com

s007ii
Posts: 14
Joined: Fri Apr 05, 2013 10:05 pm

Re: Push 3 Shipping

Post by s007ii » Wed May 31, 2023 2:57 pm

Ok, that's good to know. So are you aware of delays in shipments and how long that might be?

Aside from posting tickets in my activities, my only other recourse is to openly ask in a public forum because there is absolutely no information regarding this anywhere else. The ticket system is an exercise in frustration. I would have thought that the Support Team would be prepared for a possible flood to grab a new Push.

Tarekith
Posts: 19072
Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
Contact:

Re: Push 3 Shipping

Post by Tarekith » Wed May 31, 2023 5:17 pm

I have no info to share other than that even as an Ableton employee I'm also still waiting for my Push 3 to ship, so you're not alone.

And yes, I hear you about the frustrations with Support lately. It's a common complaint and one I hope HQ and rectify once and for all soon.
Tarekith
Ableton Forum Administrator
https://tarekith.com

Polar
Posts: 7
Joined: Mon Aug 15, 2005 3:38 am

Re: Push 3 Shipping

Post by Polar » Wed May 31, 2023 7:30 pm

I also placed my order over a week ago and it is still "processing". They could probably prevent support being inundated with order status requests if they would just make some type of official statement about the situation. The radio silence is making it much worse.

azaty
Posts: 11
Joined: Fri May 26, 2023 8:18 am

Re: Push 3 Shipping

Post by azaty » Wed May 31, 2023 9:09 pm

Polar wrote:
Wed May 31, 2023 7:30 pm
I also placed my order over a week ago and it is still "processing". They could probably prevent support being inundated with order status requests if they would just make some type of official statement about the situation. The radio silence is making it much worse.
I am in the same situation. Very sad

s007ii
Posts: 14
Joined: Fri Apr 05, 2013 10:05 pm

Re: Push 3 Shipping

Post by s007ii » Thu Jun 01, 2023 12:41 am

[...]
Last edited by s007ii on Mon Feb 19, 2024 4:54 pm, edited 1 time in total.

lovelight
Posts: 270
Joined: Thu Oct 13, 2005 9:01 pm
Contact:

Re: Push 3 Shipping

Post by lovelight » Thu Jun 01, 2023 8:39 am

I ordred mine, Push 3, not stand alone, 2 days ago, and when you order it says 6 - 8 weeks.

cpelsor
Posts: 8
Joined: Sat Oct 15, 2011 6:13 pm

Re: Push 3 Shipping

Post by cpelsor » Thu Jun 01, 2023 10:52 am

I had a similar problem, but mine is now on its way. Maybe my details around ordering will help you to relax/understand/stress more...

cpelsor
Posts: 8
Joined: Sat Oct 15, 2011 6:13 pm

Re: Push 3 Shipping

Post by cpelsor » Thu Jun 01, 2023 10:54 am

(Sorry for the strange double post!)

I had a similar problem, but mine is now on its way. Maybe my details around ordering will help you to relax/understand/stress more...

Ordered: 23.05.2023 @ 11:14 GMT+1
Shipping to: Oslo, Norway
Shipped on: 31.05.2023 @ 17:53 GMT+1

Polar
Posts: 7
Joined: Mon Aug 15, 2005 3:38 am

Re: Push 3 Shipping

Post by Polar » Sat Jun 03, 2023 9:39 am

I did receive mine yesterday. I guess they are finally catching up to orders placed last week.

s007ii
Posts: 14
Joined: Fri Apr 05, 2013 10:05 pm

Re: Push 3 Shipping

Post by s007ii » Tue Jun 06, 2023 12:43 pm

I received mine yesterday too - Jun 5. So in hindsight it wasn’t too bad. Although the ticket system is awful, once Ableton Support responded, they were on it. So a big Thanks to Ableton Support for coming through! Now that my gear lust has been sated it’s time to hunker down, draw the blinds and forget about going anywhere this summer. :D

Post Reply