Refund policy Push 3

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Nilmat77
Posts: 1
Joined: Fri Jun 02, 2023 3:39 pm

Refund policy Push 3

Post by Nilmat77 » Fri Jun 02, 2023 4:04 pm

Hello
I got my Push 3 standalone last friday. I want to return it because it crashes all the time, and it is very buggy. I can not use it with the computer because the computer can’t find Push soundcard. It dont work correctly, and it is no fun to play with.

You have to contact Abletons support to get instructions how to return the Push, which I did five days ago. I still haven’t got any response from Ableton. Is there other ways to contact Ableton?

I feel a bit frustrated, and worried that I dont get any help with this before the 30 days test time have passed.

[jur]
Site Admin
Posts: 5386
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Refund policy Push 3

Post by [jur] » Fri Jun 02, 2023 4:32 pm

Did you update Push to v1.1?

Support will get back to you even though it's taking a bit longer recently, don't worry about these 30 days: you obviously contacted Support before the end of this period.
Ableton Forum Moderator

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