Touchstrip is goin crazy.

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dest4b
Posts: 122
Joined: Tue Jul 16, 2013 11:56 am

Touchstrip is goin crazy.

Post by dest4b » Sun Jun 04, 2023 6:57 am

Hi, after some time Using Push Standalone my Touchstrip is going crazy. It jumps between middle and top LED and also the selected Instruments are "Autopitched".

I disconnected all MIDI, USB and CV cables

Had this twice. Restart did not help. Over time it gets more and faster.. after a while it was slower blinking ans less. then after a maybe an hour the problem fades out.

If this happens next time i will try to switch in Controller mode to see if it is a Hardware problem. but i quess yes, because the Touchscreen LEDs are also wobbeling during reboot after shutdown.
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ampush3user
Posts: 20
Joined: Sat May 27, 2023 4:22 pm

Re: Touchstrip is goin crazy.

Post by ampush3user » Sun Jun 04, 2023 12:05 pm

Same issue here, yet another bug

chris harbin
Posts: 254
Joined: Mon Mar 20, 2023 11:23 pm

Re: Touchstrip is goin crazy.

Post by chris harbin » Sun Jun 04, 2023 2:04 pm

Could you peeps give me an example of what to do to reproduce this? I don't use mine much and I'd like to see for myself what is going on.
Live 11.x Suite, Push 2, AMD Ryzen 7900x @ 4.7 GHZ, Windows 11, 32 GB ram, Volt 2, Nektar T4 and Atom SQ.
Also a new lappy: i7 1269, 32 gigs of ram.

Rivanni
Posts: 400
Joined: Sat Nov 26, 2016 12:30 pm

Re: Touchstrip is goin crazy.

Post by Rivanni » Sun Jun 04, 2023 2:56 pm

chris harbin wrote:
Sun Jun 04, 2023 2:04 pm
Could you peeps give me an example of what to do to reproduce this? I don't use mine much and I'd like to see for myself what is going on.
I saw this in another thread.
Touch strip is freaking out:
https://youtu.be/1xViWPKWQMU

dest4b
Posts: 122
Joined: Tue Jul 16, 2013 11:56 am

Re: Touchstrip is goin crazy.

Post by dest4b » Sun Jun 04, 2023 2:58 pm

exact ! that is it.
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ampush3user
Posts: 20
Joined: Sat May 27, 2023 4:22 pm

Re: Touchstrip is goin crazy.

Post by ampush3user » Sun Jun 04, 2023 3:30 pm

Yep that’s the issue

FlipBit
Posts: 10
Joined: Sun Jun 04, 2023 4:13 pm

Re: Touchstrip is goin crazy.

Post by FlipBit » Sun Jun 04, 2023 4:16 pm

I have similar problem with my bottom left pad. When you touch it slightly it starts triggering on and off like crazy. If you press it harder and release it, after a while it starts repeating and blinking few times for few seconds. If you press it multiple times (especially with the slightly touching retrigger issue) it can go on repeating for 1-2 minutes. Which combined with drum rack is cool AI drummer :D

Tarekith
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Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
Contact:

Re: Touchstrip is goin crazy.

Post by Tarekith » Sun Jun 04, 2023 4:52 pm

Probably best to contact support if your unit is faulty.
Tarekith
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TheEntireRobot
Posts: 28
Joined: Sat May 27, 2023 12:32 pm
Location: Boston, MA
Contact:

Re: Touchstrip is goin crazy.

Post by TheEntireRobot » Mon Jun 05, 2023 3:28 pm

Well, it's comforting (in a way) that other people are having this issue. Bummer.

TheEntireRobot
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Joined: Sat May 27, 2023 12:32 pm
Location: Boston, MA
Contact:

Re: Touchstrip is goin crazy.

Post by TheEntireRobot » Mon Jun 05, 2023 3:29 pm

Tarekith wrote:
Sun Jun 04, 2023 4:52 pm
Probably best to contact support if your unit is faulty.
I contacted support and attached a video link and all my logs and got a response asking me to reset my push, attach a video and my logs. Super helpful.

rgarner
Posts: 50
Joined: Wed May 31, 2023 6:43 am

Re: Touchstrip is goin crazy.

Post by rgarner » Mon Jun 05, 2023 3:35 pm

TheEntireRobot wrote:
Mon Jun 05, 2023 3:29 pm
I contacted support and attached a video link and all my logs and got a response asking me to reset my push, attach a video and my logs. Super helpful.
At least you had a reply. Nothing yet, same problem here. No idea what's causing it but it's a lottery every time I turn it on. Controller-only, not standalone.

j!M
Posts: 4
Joined: Tue Jun 26, 2007 5:22 am

Re: Touchstrip is goin crazy.

Post by j!M » Mon Jun 05, 2023 6:21 pm

🙋‍♂️ Same here. Happens in standalone and controller mode. Cycling through the device's "layout" resets the touchstrip but as soon as you touch the strip it goes crazy and gets stuck in the "up" position. (Hopefully this means it's not a hardware issue). Restart sometimes helps but if I leave it on long enough the issue eventually comes back. Opening a support request now.

dest4b
Posts: 122
Joined: Tue Jul 16, 2013 11:56 am

Re: Touchstrip is goin crazy.

Post by dest4b » Tue Jun 06, 2023 10:17 am

Still no answer from Support.

Is my Push broken or not ?
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randi
Posts: 105
Joined: Thu Apr 03, 2014 4:03 am
Contact:

Re: Touchstrip is goin crazy.

Post by randi » Tue Jun 06, 2023 3:06 pm

have also seen this yesterday, but not yet again. at this time P3 was not flat on the surface but tilted/angled.

chris harbin
Posts: 254
Joined: Mon Mar 20, 2023 11:23 pm

Re: Touchstrip is goin crazy.

Post by chris harbin » Tue Jun 06, 2023 7:22 pm

Rivanni wrote:
Sun Jun 04, 2023 2:56 pm
chris harbin wrote:
Sun Jun 04, 2023 2:04 pm
Could you peeps give me an example of what to do to reproduce this? I don't use mine much and I'd like to see for myself what is going on.
I saw this in another thread.
Touch strip is freaking out:
https://youtu.be/1xViWPKWQMU
EEEEEEK! I wonder why?
Live 11.x Suite, Push 2, AMD Ryzen 7900x @ 4.7 GHZ, Windows 11, 32 GB ram, Volt 2, Nektar T4 and Atom SQ.
Also a new lappy: i7 1269, 32 gigs of ram.

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