Help with Live 11 and 10 crashing/hanging when working with long video track
Posted: Sat Jun 24, 2023 4:24 pm
Hi! Looking for some help here, as I haven't received a response from my June 11th support ticket yet.
I'm having serious issues with Live 11 Suite (11.3.3) and Live 10 Standard (10.1.43) when I'm trying to open my large Set that I last edited in Live 10 Standard on another computer.
My 2021 MacBook Pro M1 Max (Ventura) is unable to successfully open my large Set that I run on 2015 and 2019 MacBooks (Big Sur) on stage. I'm able to open and edit the Set on those two show computers, but not on my personal computer (2021): after loading but before I can do anything, the spinning color wheel won't stop, leaving me with no option but to force quit the app.
I added the affected projects to my "Places" in the sidebar, navigated to the .als file, and attempted to drag a few tracks into the Arrangement view. I had no trouble until I tried dragging in my "Prompter" track, which only contains warped video files (that contain some audio). (The "Prompter" track is used for syncing lyric video to other tracks' content.) This led to the app hanging.
When I load a version of the Set that does NOT include the "Prompter" track, Live 11 and 10 don't crash and everything works normally.
I'm unsure of why I can load/edit/play these Sets on my two older (Intel processor) MacBook Pros but not on my newer/better-spec'ed 2021 M1 Max MacBook Pro.
This Set is very large (long timeline), with hundreds of songs that load up instantly on stage as needed for seamless playback with my band. Over the past few days, I've been testing this problem using ONLY the "Prompter" track. If I delete roughly the entire second half of that track's content, Live 11 and 10 don't crash and everything works normally. I tried working backwards from there to see if there was a specific failure point, but so far, I get different results each time (ex. deleting 40% of the remaining content vs. deleting 30% of the remaining content), so it doesn't appear to be one specific video file causing this issue.
Thanks so much for any tips or suggestions.
I'm having serious issues with Live 11 Suite (11.3.3) and Live 10 Standard (10.1.43) when I'm trying to open my large Set that I last edited in Live 10 Standard on another computer.
My 2021 MacBook Pro M1 Max (Ventura) is unable to successfully open my large Set that I run on 2015 and 2019 MacBooks (Big Sur) on stage. I'm able to open and edit the Set on those two show computers, but not on my personal computer (2021): after loading but before I can do anything, the spinning color wheel won't stop, leaving me with no option but to force quit the app.
I added the affected projects to my "Places" in the sidebar, navigated to the .als file, and attempted to drag a few tracks into the Arrangement view. I had no trouble until I tried dragging in my "Prompter" track, which only contains warped video files (that contain some audio). (The "Prompter" track is used for syncing lyric video to other tracks' content.) This led to the app hanging.
When I load a version of the Set that does NOT include the "Prompter" track, Live 11 and 10 don't crash and everything works normally.
I'm unsure of why I can load/edit/play these Sets on my two older (Intel processor) MacBook Pros but not on my newer/better-spec'ed 2021 M1 Max MacBook Pro.
This Set is very large (long timeline), with hundreds of songs that load up instantly on stage as needed for seamless playback with my band. Over the past few days, I've been testing this problem using ONLY the "Prompter" track. If I delete roughly the entire second half of that track's content, Live 11 and 10 don't crash and everything works normally. I tried working backwards from there to see if there was a specific failure point, but so far, I get different results each time (ex. deleting 40% of the remaining content vs. deleting 30% of the remaining content), so it doesn't appear to be one specific video file causing this issue.
Thanks so much for any tips or suggestions.
I will say that I haven't personally had any issues with syncing these .mp4s with the playback audio, but I'm warping them and only using them internally (on-stage lyric prompter), so I may not be noticing any small syncing discrepancies. Thanks for your help.