Ableton Forum

Hi,

I purchased my Push. 3 unit on the 21 September 2023. It arrived a few days later on the 25 September.
I've used it for two days, and I'm having issues with the right-hand side jog wheel (clicks when turning). I've now decided the unit is not for me, so I'm sending it back for a full refund.
Having read the terms and conditions I have 14 days from receiving the unit to register my intention to send the unit back for a refund via email. Which I have done. I now have a further 14 days to send the unit back to Ableton in Germany to qualify for a refund. But I'm not sure if Ableton need to contact me beforehand or whether I can just send the unit back.
I'm worried that by the time Ableton customer service gets back to me the 14 days will have ended and I may not be eligible for a refund.
Can anyone in the UK confirm the returns process please as their Ts&Cs seem a little ambiguous?

Thanks in advance,
Daniel

That's not a issue, that's a feature. The right-hand side jog wheel must click when turning! Is that the only reason you want to return it?

Wait for Ableton to respond on your RMA request, they will provide you a return label. And you can always send a message to Ableton Support.

As long as you’ve sent a request in to support before your time runs up you’ll be fine. They won’t hold it against you if they take a long time to reply. You definitely need to contact them to authorize the return though, don’t just send it back without contacting them.