Live 12 freezes on the splash screen "Initializing the application"

[MiguelCort]

Live 12 was working fine on the first day, but the next day when I tried to open it, it started freezing on the splash screen 'Initializing the application...' but it never opens. Then the status in the task manager says 'Not responding'. My processor is compatible with AVX2 and my PC meets all the requirements. As I mentioned, it was working fine on the first day. I've tried reinstalling it multiple times and deleting any leftover files, but still no luck. I'm not sure what else I can do

[Rivanni]

Does Live start when you hold the Shift key during startup? This bypasses your template and uses an empty one.
If Live starts normal, there might be something wrong with your template. Perhaps outdated plugins or Max for Live devices.

[cids]

Try this:

https://help.ableton.com/hc/en-us/artic ... reset-Live

[BIGMT]

Did you make any progress on this?

I have the same issue. I'm already in contact with support but haven't made any progress yet. It does seem to actually launch after ~70 minutes of waiting, which is obviously unacceptable. Resetting Live doesn't change anything. In the log I see the line it gets stuck on for~70 minutes is "info: Service Discovery: Init Gateway on Interface *ip address (I think)*". so, I assume its having trouble connecting to something? Not sure. Disabling my Firewall/anti-virus doesn't seem to change anything either.

Anyway, this seems to be a different issue than in the "Live 12 won't launch" thread because my CPU does support AVX2, and it worked perfectly fine on first launch.

[JD99]

I have the same problem. I think I will also contact support now, I tried resetting Live, reverting back to 12.0 (I think it had auto updated to 12.0.1), starting with Shift.. nothing works. Stuck on "Initializing the application".. I can't do any work, no idea why this is happening all of a sudden but I never had this before so something to do with 12 I guess..

[cids]

Just to be sure, did you try this?

https://help.ableton.com/hc/en-us/artic ... reset-Live

[Rivanni]

I have the same problem. I think I will also contact support now, I tried resetting Live, reverting back to 12.0 (I think it had auto updated to 12.0.1), starting with Shift.. nothing works. Stuck on "Initializing the application".. I can't do any work, no idea why this is happening all of a sudden but I never had this before so something to do with 12 I guess..

Did you try starting Live while holding the ALT key (to bypass all plugins)?
What OS and OS version are you using?