Softube plugin scanning issue

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Dodgingrain
Posts: 2
Joined: Sat Mar 23, 2024 11:31 pm

Softube plugin scanning issue

Post by Dodgingrain » Sat Mar 23, 2024 11:38 pm

When I try and scan for my softube vst3 plugins I get an error message saying:

A serious problem has occurred.
Live will shut down after this message is closed.
Please restart Live and follow the instructions in the Report a crash lesson that will appear in Live's help View.

Essentially I can't use most of my softube plugins as Live won't even scan them properly. Softube support has been no help. This is occuring under both Live 11 and Live 12 on PC in windows 10.

Dodgingrain
Posts: 2
Joined: Sat Mar 23, 2024 11:31 pm

Re: Softube plugin scanning issue

Post by Dodgingrain » Sun Mar 24, 2024 12:27 am

The error looks like:
2024-03-23T19:02:46.845267: info: VST3: check plugin at path: "C:/Program Files\Common Files\VST3\Marshall Silver Jubilee 2555.vst3"
2024-03-23T19:03:04.154724: error: Windows Exception: EXCEPTION_ACCESS_VIOLATION
2024-03-23T19:03:04.154803: info: Exception: Fatal Error: Unhandled exception

Its happening on about 50+ softube plugins, they work fine in other DAWs and everything is installed in the default locations.

[jur]
Site Admin
Posts: 5406
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Softube plugin scanning issue

Post by [jur] » Sun Mar 24, 2024 8:36 pm

Dodgingrain wrote:
Sat Mar 23, 2024 11:38 pm
Softube support has been no help.
What does it mean? Did they answer you at least? What did they say?
Ableton Forum Moderator

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