Ableton Forum

On my VAIO PC, Live refuses to start, or rather "kills itself" in an unusual way, right during startup, as follows:

>>>
Runtime Error!
Program:.... Live 5.0.2b6.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
<<<

This error message pops up *immediately* upon attempting to start live, that is, the "splash" window with the logo never gets a chance to display on the screen.

This originally started with the 5.0 demo, then with the 5.0.1 purchased version, now with the beta. The only thing that I can recall having changed on that computer is: 1. I defragged my hard disk and 2. My network connectivity at this exact moment is unavailable. I will try again when the network comes back up to see if live is responding badly to network conditions.

I have this version of live "registered" and "activated" on both my VAIO laptop and my home PC. So far I have not had any of such problems on my home PC. Both of these computers mirror each other in terms of the VST's available and the songs I work on.

This is a very serious problem because it is denying me access to the program that I purchased (since it affects the beta as well as the non-beta installations) and now my most recent songs have become "hostage" of version 5, since they won't load on version 4 anymore.

please help

-Aurelio

Hi purplenoise,

please send me the log file of Live 5.0.2b6 together with your forum name and the name or link of this thread.

The log file should be located under:
"C:\Documents and Settings\USERNAME\Application Data\Ableton\Live 5.0.2b6\Preferences\Log.txt".

regards,
Alex

Hi purplenoise,

thanks for the log file.

It indicates that there is a problem with Quicktime and DirectSound.
When Live starts up it calls a function to initalize Quicktime which fails in your case somewhere deep in the framework code of DirectSound.

- Do you have installed Quicktime shortly or did you have it also as Live still ran?
- Do you have installed any new audio driver?
- Can you start Quicktime standalone without any problems?

regards,
Alex

Hi (again) Aurelio,

There was already another user having this problem with the Indigo audio interface: http://www.ableton.com/forum/viewtopic.php?t=26774
So probably a driver update will solve this problem.

The reason why this was never a problem in Live is simply because there we do not access Quicktime. In Live 5 we need Quicktime or (DirectShow if QuickTime is not available) for the MP3 decoding.

regards,
Alex

Alex wrote:Hi (again) Aurelio,

There was already another user having this problem with the Indigo audio interface: http://www.ableton.com/forum/viewtopic.php?t=26774
So probably a driver update will solve this problem.

The reason why this was never a problem in Live is simply because there we do not access Quicktime. In Live 5 we need Quicktime or (DirectShow if QuickTime is not available) for the MP3 decoding.

regards,
Alex

Interesting ...

On my laptop system I was regularly swapping between different Indigo cards (the I/O model for recording, the DJmodel for other things). This was a DAW dediucated Windows XP installation which had been alive for getting close to 2 years so it really was due for WinXP to be reinstalled (many betas from different companies had been on this system, 8 different audio interfaces had been installed at some stage).

With this decaying WinXP installation I was getting these exact error messages appearing on launch whenever I'd launch Live with either Indigo present !!! I first observed this error message during the beta phase of Live 5. Having a different soundcard present in the system other than the Indigo = Live launches without this error.

I recently found time to nuke this decaying WinXP partition and reinstall from fresh, from scratch. I've since only had the Indigo DJ connected to the system. I no longer get this error message when launching Live 5 with Indigo present.

Alex It's interesting you mention Quicktime is required for mp3 decoding ... on this decaying WinXP partition I had "Quicktime Alternative" installed at some stage (for use with Nuendo) for doing music to picture work.

jasefos, I've just had that very same problem - I deleted quicktime alternative and live booted again! Woohoo.