Page 1 of 2
Ableton Tech Support.
Posted: Fri Mar 02, 2007 6:43 pm
by neuromyth
hey,
Iv been contacting ableton support the past few months and I never get an answer back from them,and Iv got a major problem...I don't know what to do anymore so hopefully I can get your attention on here.
thx.
Posted: Fri Mar 02, 2007 6:44 pm
by Machinate
Hi.
-.... so, what's the problem?
Posted: Fri Mar 02, 2007 7:31 pm
by cosmosuave
This major problem... Is it personal or technical?
Posted: Fri Mar 02, 2007 7:35 pm
by sweetjesus
cosmosuave wrote:
This major problem... Is it personal or technical?
Posted: Fri Mar 02, 2007 7:39 pm
by nebulae
Posted: Fri Mar 02, 2007 7:44 pm
by cosmosuave
Posted: Fri Mar 02, 2007 7:48 pm
by nebulae
"I am one sexy bitch."
Posted: Fri Mar 02, 2007 7:50 pm
by nebulae
"Go blow yourself, Mahatma...I'm way sexier!"
Posted: Sat Mar 03, 2007 12:39 am
by went to the gypsy
Posted: Sat Mar 03, 2007 2:11 am
by nebulae
You gotto learn to do images right.
Posted: Sat Mar 03, 2007 2:19 am
by Voodu
you can make fun all you want. I've seen posts like this before, and never thought anything about it. Well, recently I had to contact tech support. The op is dead on. I got a first response asking me three questions that I already answered in my original email.
20days went buy and in this time live 6.0.5 was released and I had updated. I sent an email asking what the staus on the problem was. I got an email back..."sorry for the delay, have you updated to 6.0.5?" Nothing that had to do with any research the tech support person may have done, although I doubt there was any.
Basically this was about a rogue plug-in. I just gave up. I figured what the hell, I've gone years without needing tech support, but I do understan the op's frustration.
Posted: Sat Mar 03, 2007 2:51 am
by udp
Voodu wrote:you can make fun all you want. I've seen posts like this before, and never thought anything about it. Well, recently I had to contact tech support. The op is dead on. I got a first response asking me three questions that I already answered in my original email.
20days went buy and in this time live 6.0.5 was released and I had updated. I sent an email asking what the staus on the problem was. I got an email back..."sorry for the delay, have you updated to 6.0.5?" Nothing that had to do with any research the tech support person may have done, although I doubt there was any.
Basically this was about a rogue plug-in. I just gave up. I figured what the hell, I've gone years without needing tech support, but I do understan the op's frustration.
Then the op should state his problem.
Posted: Sat Mar 03, 2007 3:25 am
by Voodu
you got me on that one.
Posted: Sat Mar 03, 2007 3:31 am
by rbmonosylabik
That's the way germans handle problems. They'll make you go round and round the problem and the non working solutions until something snaps in your head and you say "AHA! I KNOW HOW TO FIX IT"
It's pretty genious and gratifying for the user once you think about it.
Posted: Sat Mar 03, 2007 8:33 am
by Machinate
udp wrote:Voodu wrote:I do understan the op's frustration.
Then the op should state his problem.
exactly - esp. since I asked him/her directly.
It's only been a short time of course, but if this is in any way indicative of how the OP handles written communication, then we can't really blame ableton for not solving the problems...
Neuromyth, it has happened on more than one occasion that the collective wisdom of this forum has cracked many an issue. Let's hear about it!
