Ableton Forum

Hey guys,

how long does ableton support normally take to send out a new unlock code?
I sent them an email over a week ago and a follow up email half way through the week and havent recieved a reply for either email.

If anyone from ableton support team is reading this my email is [email protected].

Thanks!

normally the next day (but not over the weekend)

so, you should have got a reply by now

hrrmm. that sucks.
would it be because i am using a hotmail account?

ac1d3o3 wrote:hrrmm. that sucks.
would it be because i am using a hotmail account?

Hi,

I can't see your email in our support inbox. Please send me the details - your serial number with a short explanation, and your email address - in a private message, and I'll transmit it to our team.

Regards,
Amaury