Ableton Forum

Help, i purchased live 5 last year all was good love the product, then i upgraded to version6 and lost 69 files, i managed to find most but i'm still missing 8 files, i've tried everything!
Now i've just updated to version6.7 and i've lost 8 files again its saying the files are corrupt but they work fine in version 6, AAAHHHH HELP PLEASE SOMEONE!?
Where do these files go? I've tried ableton but without my logtxt file they've been no use, i also can't find that! All help would be greatly appreciated. Peace to all ableton users.

roipoli wrote:Help, i purchased live 5 last year all was good love the product, then i upgraded to version6 and lost 69 files, i managed to find most but i'm still missing 8 files, i've tried everything!
Now i've just updated to version6.7 and i've lost 8 files again its saying the files are corrupt but they work fine in version 6, AAAHHHH HELP PLEASE SOMEONE!?
Where do these files go? I've tried ableton but without my logtxt file they've been no use, i also can't find that! All help would be greatly appreciated. Peace to all ableton users.

Hi,

So, you've tried to contact support, but abandonned because you could not find the log.txt file? This file should be located here:

* Windows: C:\Documents and Settings\your user name\Application Data\Ableton\Live x.xx\Preferences
* Mac OS X: /Library/Preferences/Ableton

On PC, the Documents and settings folder is hidden by default. So if you can't see it, you should do the following:

1. Launch Explorer.
2. Select Tools/Folder Options/View.
3. Check "Show hidden files and folders."

Regards,
Amaury

Thankyou for your help but still no joy, i have tried what you said and i cannot find the logtxt,

i've launched explorer
selected tools there is no hidden files or folders! The same with view no hidden files! what am i doing wrong? Am i being a bit simple?

Is there any tech support here in australia?

roipoli wrote:Thankyou for your help but still no joy, i have tried what you said and i cannot find the logtxt,

i've launched explorer
selected tools there is no hidden files or folders! The same with view no hidden files! what am i doing wrong? Am i being a bit simple?

Hi,

We have no support for the moment in Australia, but since all happens online or over the phone it should not be too much of a problem.

In the Tools menu, there is an entry called 'Folder Options'. Choose it, and a window will open. There, on the top, see a 'View' tab. Click it. In there, you'll find the 'Hidden Files and Folders' entry.

Regards,
Amaury

Again i'm stumped i really do appreciate your help but i'm still not seeing it, i've opened explorer and along the top there is file,edit,view,favorites,tools,help. We are talking about that tools aren't we?
If so all i have in there is, delete browser history, pop up blocker, phishing kilter, manage add ons, then in a lighter colour i have, subscribe to this feed, feed discovery, then back to normal for, windows update, windows messenger, diagnose connection problems, trend micro sercurity services, sun java console and internet options! so am i looking in the right place, or am i just extremley simple! ahhhh.

hi,

are you sure that you're not trying the above in 'Internet Explorer'.

i'm on OSX, but isn't 'explorer' a part of the operating system? i'm pretty sure you need 'windows explorer'...

iirc from the company pc, i think it's in accesories or something alike.

I was being simple i had alresdy done the above thankyou to all...

roipoli wrote:Again i'm stumped i really do appreciate your help but i'm still not seeing it, i've opened explorer and along the top there is file,edit,view,favorites,tools,help. We are talking about that tools aren't we?
If so all i have in there is, delete browser history, pop up blocker, phishing kilter, manage add ons, then in a lighter colour i have, subscribe to this feed, feed discovery, then back to normal for, windows update, windows messenger, diagnose connection problems, trend micro sercurity services, sun java console and internet options! so am i looking in the right place, or am i just extremley simple! ahhhh.

Hi,

Indeed, what you describe here is Internet Explorer. I'm talking about Windows explorer, which you can access from the Start Menu somewhere (even by opening 'My Computer', or by using the 'windows' key and the 'E' key, on the kwyboard.

There, you'll see another Tools menu.

Regards,
Amaury

Thanks again, i did the thing to show hidden files yesterday on explorer, i thought you meant internet explorer, i am simple, cheers now

simple here when it says, "the file should be here"
Windows:C:\Documents and Settings\your user name\Application Data\Ableton\Live x.xx\Preferences

where do i type this, to find the file?