Ableton Forum

severely annoyed at ableton...

I licensed my copy of ableton 1 years ago and then upgraded to live 4 and then 5, ordered 6 with my discount yesterday via paypal and paid for it.

I have a copy of live 1 for sale on ebay (seperate from my old v1)

http://cgi.ebay.co.uk/ws/eBayISAPI.dll? ... :IT&ih=003

(i didnt start this post intended to plug btw... but while im here )

I put in the serial number of the new v1 into albeton's site in a moment of madness and of course it registered - i didnt think this would happen as the copy was given to me by a friend... (the one thats on ebay)

SO... i emailled ableton to ask them to deregister the new copy of version 1, little did i know the serial i just registered from years ago was swapped for the new one in the registered software list.

(keep up i know its complicated)

so when i asked them to deregister the second copy of ableton (the one on ebay) they deregisterd the wrong one and in one fell swoop all my licenses are GONE.



an utter disaster and one the result of inefficient internal product regsitration auto services.

phone them and explain. it's not difficult.

dodgyedgy wrote:severely annoyed at ableton...

I licensed my copy of ableton 1 years ago and then upgraded to live 4 and then 5, ordered 6 with my discount yesterday via paypal and paid for it.

I have a copy of live 1 for sale on ebay (seperate from my old v1)

http://cgi.ebay.co.uk/ws/eBayISAPI.dll? ... :IT&ih=003

(i didnt start this post intended to plug btw... but while im here )

I put in the serial number of the new v1 into albeton's site in a moment of madness and of course it registered - i didnt think this would happen as the copy was given to me by a friend... (the one thats on ebay)

SO... i emailled ableton to ask them to deregister the new copy of version 1, little did i know the serial i just registered from years ago was swapped for the new one in the registered software list.

(keep up i know its complicated)

so when i asked them to deregister the second copy of ableton (the one on ebay) they deregisterd the wrong one and in one fell swoop all my licenses are GONE.



an utter disaster and one the result of inefficient internal product regsitration auto services.

Hi,

I'm sure your case would be solved in no time. Are you still in a mail conversation? Explain the case well. Let me know if you get trouble, I'll "push" it a bit.

Regards,
Amaury

See? Ain't they nice around here.

Amaury wrote:Hi,

I'm sure your case would be solved in no time. Are you still in a mail conversation? Explain the case well. Let me know if you get trouble, I'll "push" it a bit.

Regards,
Amaury

This has got to be one of the reasons I love Ableton as a company so much. Big ups for keeping it close to the customer!

Amaury wrote:

dodgyedgy wrote:severely annoyed at ableton...

I licensed my copy of ableton 1 years ago and then upgraded to live 4 and then 5, ordered 6 with my discount yesterday via paypal and paid for it.

I have a copy of live 1 for sale on ebay (seperate from my old v1)

http://cgi.ebay.co.uk/ws/eBayISAPI.dll? ... :IT&ih=003

(i didnt start this post intended to plug btw... but while im here )

I put in the serial number of the new v1 into albeton's site in a moment of madness and of course it registered - i didnt think this would happen as the copy was given to me by a friend... (the one thats on ebay)

SO... i emailled ableton to ask them to deregister the new copy of version 1, little did i know the serial i just registered from years ago was swapped for the new one in the registered software list.

(keep up i know its complicated)

so when i asked them to deregister the second copy of ableton (the one on ebay) they deregisterd the wrong one and in one fell swoop all my licenses are GONE.



an utter disaster and one the result of inefficient internal product regsitration auto services.

Hi,

I'm sure your case would be solved in no time. Are you still in a mail conversation? Explain the case well. Let me know if you get trouble, I'll "push" it a bit.

Regards,
Amaury

Hi thanks for the response! +1 on the customer support big-up

I have emailled now three times and recived no asnwer Im sure you guys are busy but i do feel a bit let down by this.

once again, THANKS!!!

AMAZING PROPS to Daniel from customer support, who sorted out my problems with good humour (despite my humour evaporating) Good man!

Ableton=Top notch company.

dodgyedgy wrote:severely annoyed at ableton...

dodgyedgy wrote: Ableton=Top notch company.

its good how things can turn around

Fair play thats about as satisified as a customer can get.