Ableton Forum

Any idea ableton on the wait time for uprade to live 7 from 6 via paypal
link, as i am still waiting since 3rd and no reply email yet, i understand your
xmas new year workflow. but an idea would help instead of me waiting by my computer for weeks, as i have heard it is taking, i have uninstalled 6 as i wanted a clean installation on my system so now i seriously need to get my work started back up, time is money and all that!

thanks for any direction, i am now going to try and phone, if i can get the number to work.

tel: +49 (0)30 - 288 763 231
ps anyone no how to dial this number as it is telling me it does not exist,

phoning from uk
49 30 - 288 763 231 is this the correct way or ?

hi

try this!

tel: 0049-30-288 763 231

should help

regards

Hi and Thanks xzusa8ky

xzusa8ky wrote:hi

try this!

tel: 0049-30-288 763 231

should help

regards

Excellent once you know how,
ableton are on the case, within the next hour they tell me,
so thank you ableton .

I have now payed ableton via paypal about 4pm uk time, everything has gone through at my end, but not rescieved any download link yet, has anybody else payed this way, and if so could it come at anytime or will i now have to wait until tomorrow, what is the usual method for this judging off others who where in same situation.

thanks guys/girls - just getting impatient and wanting to get producing.

I've emailed Ableton 3 times over the past 2 weeks and have yet to get a single reply either! I'm trying to take advantage of the student price, but no one there will write me back. Did things work out smoothly for you after you called them? I'm in the US but considering a call over to Germany...

thanks!

They took my cash last Friday 4th Jan, still got no code yet.

terndrick wrote:I've emailed Ableton 3 times over the past 2 weeks and have yet to get a single reply either! I'm trying to take advantage of the student price, but no one there will write me back. Did things work out smoothly for you after you called them? I'm in the US but considering a call over to Germany...

thanks!

yes i got through okay and got some prompt action on my paypal invoice/link, that has been paid now! just waiting for what i thought would be a simple email link that would follow shortly after.

lummux wrote:They took my cash last Friday 4th Jan, still got no code
yet.

i will phone again myself tomorrow if it does not arrive by 12 gmt time,
i have installed the demo so i can transfer presets to my new library, so just the codes now as you : i need, i know its frustrating when live becomes like and exstension to your mind body and soul, but worth the wait, good luck - keep us informed and vica versa.

If your money has gone from paypal they say it should be within the week due to the high volume to proscess and send out, but we should be of highest priority if money has already been paid, understandable, (i suppose they could get more staff, to do such proscessing!!!!!????),
i will let you know if it do get up and running this week!

Just as writing this second to last reply, my code came through in an email,
maybe it is becuase my name is R. K


seriously hope you get yours soon

I went ahead and bought a $10 phone card and called over to Germany - they took my order and now I have the serial two days later! For everyone out there waiting - call them!

Cheers

terndrick wrote:I went ahead and bought a $10 phone card and called over to Germany - they took my order and now I have the serial two days later! For everyone out there waiting - call them!

Cheers

As i formentioned it is understandable, with the ammount of emails they must rescieve, so i suppose with a call if it important, it bring you to their attention, they do seem to try as best as they can , but emails can build up at home never mind with such a corporation as ableton .

totally not acceptable in my mind. took almost 2 weeks to get my educational forms processed, and now waiting on the serial after paying with paypal.

If small rinky dink shareware companies can send out serials automatically upon payment through paypal, ableton surely can.

2-3 weeks to buy a product is not only unacceptable, but pretty much kills any impulse purchase decisions.