Ableton Forum

Hiya,

I have a similar issue with some packs that I can see on my Live browser not showing as available to download on my Push 3 standalone. One example would be the Singularities pack. It’s just not showing up on available packs on Push. Anyone else has experienced this?

Thanks for this! So as far as the technical jargon goes: 1) push software version 2) Ableton Live software version 3) Push firmware version

Hi Jur,

My Push Standalone's firmware is 1.0.71 - it's a brand new unit that arrived yesterday and it automatically updated the firmware to 1.0.71.
Is Ableton slowly rolling out the firmware update or have I missed something? (and what can I do about it?)

Cheers,

Thanks for clarifying Jur!

I didn’t have to push back (that pun again) and the push replacement arrived fairly quickly - 9 days after I first reported the issue (there were 3 days of back and forth with technical support and a couple with the warranty team).

The replacement unit works really well and the starting time is 41 ...

I have an update on this and I think you should know in case it happens to you too. Here in the UK you can drop off a parcel at a DHL Parcel service point. More often than not the service point is a mini-supermarket (off license). Now because the address on the label that the Ableton Warranty team ...

Same situation for me. I got a defective Push Standalone - initially starting time over 2 minutes and now won't go past Push Logo and won't work in controller mode either. I was sent a couple of stickers to print and told to find a DHL Parcel Service point. Problem is that I just tried to return it ...

Thanks so much for letting me know! I can still use the unit as a controller and I am hoping they won’t ask me to ship it until they have the replacement good to go.

Hi guys,

I had the exact same issue with my new Push. Start up time on standalone consistently over 2 minutes. I contacted support and they were super helpful despite the fact that they are very busy these days. They determined it's a hardware problem and they forwarded my case to the warranty team ...