XP Process Problem

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Legion Of Two
Posts: 13
Joined: Wed Oct 14, 2009 9:52 pm

XP Process Problem

Post by Legion Of Two » Thu Oct 15, 2009 10:03 am

Running Live 7.0.15 on XP SP3.

I'd been having intermittent problems with Live hanging and think I have figured out what is causing it.

When I quit Live it takes up to 5 minutes for the process to dissappear from the task manager. Problem happens if I open Live again before the process has gone. If I do this there is a good chance that Live will hang and computer will freeze.
When I open task manager I see 2 instances of Live process and if I try to shut down Windows can not kill these processes.
In this state I cannot kill these processes from task manager either.

If I open Live and then close it without loading any audio the process clears with no problems.
Any ideas?

kleine
Posts: 1858
Joined: Sat Dec 15, 2001 11:46 am
Location: ableton
Contact:

Re: XP Process Problem

Post by kleine » Thu Oct 15, 2009 10:35 am

Hello,

Please try first if this issue persists with the latest Live 7.0.16 and ASIO drivers
(e.g. the driver from www.asio4all.com). If that´s the case, please send me your
Log.txt to [email protected]
The Log.txt file can be found in following location:
•Windows (Live 3): (Installation Directory)/Ableton/Preferences
•Windows (Live 4 and later versions): C:/Documents and Settings/yourusername/Application Data/Ableton/Live/Preferences
•Windows Vista: c:/users/username/appdata/roaming/ableton/live/ preferences/
•Mac OS X: /User/Library/Preferences/Ableton

Note that on some Windows systems the application data folder is hidden by default. Here is what you have to do to make it visible:
Windows XP/2000
1.Launch Explorer.
2.Select Tools/Folder Options/View.
3.Check "Show hidden files and folders."

Best,
Christian

Legion Of Two
Posts: 13
Joined: Wed Oct 14, 2009 9:52 pm

Re: XP Process Problem

Post by Legion Of Two » Thu Oct 15, 2009 11:13 am

Tried 7.0.16 and latest ASIO4ALL last night. Same result.
Will recreate and send logs this evening.
Thanks for the reply.

Legion Of Two
Posts: 13
Joined: Wed Oct 14, 2009 9:52 pm

Re: XP Process Problem

Post by Legion Of Two » Wed Oct 21, 2009 9:00 am

Upgraded to Live 8 and the same problem happened but I figured out what was wrong.

I use an RME Multiface with PCMCIA card.
When not connected to the multiface I leave the PCMCIA card in and run from ASIO4ALL.
The problem only seems to happen when the card is in but not connected to the Multiface.
When I take the card out Live closes normally.

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