Blank warning message then crash after launch

[jumbomonkey]

Hi

I get a blank warning message and it just crashes. Nothing changed on my computer, and everything else on it works great.
The warning message says nothing so there is no indication what could be wrong. I didn't do any updates on my computer
recently either, which may interfere with the program.

1) I tried with 8.0.1 (.3 and .5) none of them work so it can't be the version.

2) I removed all of the Ableton files from my computer (OSX 10.4.11) and still nothing worked after a clean install so
it can't be a corrupt file or missing file.

3) I tried moving the plug-in files to another folder so it can't be to do with the plug-ins.

4) I loaded the program both with a project and just by triggering the project is it isnt an issue with that so it can't be to do
with the projects.

5) I am confused! :S

[8O]

Hi, when removing the Ableton files, did you remove the ones in other folders (e.g. <user>/library/preferences/ableton)? If not, I'd recommend trying just to delete the preferences.cfg file from that folder (subfolder according to your live version) and also the Template.als and seeing if that helps. Also, try disconnecting any external HW too.

[jumbomonkey]

here is the error log report if anyone understands it! :S

11 ms. :
12 ms. : #######################################
12 ms. : # Opening Log: Sat Oct 17 19:49:05 2009
12 ms. : #######################################
13 ms. :
125 ms. : Checking...
2512 ms. : Checksum 1: 601530f48e00ba961f13fcad80808070
2615 ms. : Checksum 2: dc4fb3d1bf99e223f1d614f726d4abea
2748 ms. : Checksum 3: dc4fb3d1bf99e223f1d614f726d4abea
2787 ms. Directories: Resources: Check
2787 ms. Directories: Resources: Ok
2788 ms. Directories: Preferences: Check
2789 ms. Directories: Preferences: Ok
2789 ms. Directories: Documents: Check
2790 ms. Directories: Documents: Ok
2790 ms. Directories: Desktop: Check
2791 ms. Directories: Desktop: Ok
2791 ms. Directories: Default Recording: Check
2823 ms. Directories: Default Recording: Ok
2823 ms. Directories: Default Cache: Check
2824 ms. Directories: Default Cache: Ok
2824 ms. Directories: Index Cache: Check
2837 ms. Directories: Index Cache: Ok
2837 ms. Directories: User Home: Check
2838 ms. Directories: User Home: Ok
2838 ms. Directories: Application Support: Check
2838 ms. Directories: Application Support: Ok
2839 ms. Directories: Temp folder: Check
2840 ms. Directories: Temp folder: Ok
2840 ms. Directories: Crash Log Dir: Check
2841 ms. Directories: Crash Log Dir: Ok
2841 ms. : Use server: https://services.ableton.com
2843 ms. Exception: Stack trace format version: 1 (Mac)
2843 ms. Exception:
2844 ms. Exception: === Begin stack trace (pc:fn) ===
2844 ms. Exception: 0x00459702:0x00000000
2844 ms. Exception: 0x00459e21:0x00000000
2844 ms. Exception: 0x00459eae:0x00000000
2845 ms. Exception: 0x0045bb45:0x00000000
2845 ms. Exception: 0x004a5ce4:0x00000000
2845 ms. Exception: 0x004a6114:0x00000000
2845 ms. Exception: 0x004a620b:0x00000000
2846 ms. Exception: 0x0077bad5:0x00000000
2846 ms. Exception: 0x00780a85:0x00000000
2846 ms. Exception: 0x0078adf4:0x00000000
2846 ms. Exception: 0x007a5509:0x00000000
2847 ms. Exception: 0x01592326:0x00000000
2847 ms. Exception: 0x013b2b04:0x00000000
2847 ms. Exception: 0x00002fce:0x00000000
2848 ms. Exception: 0x00002ef5:0x00000000
2848 ms. Exception: === End stack trace ===
3002 ms. Exception:
3003 ms. Exception: === Begin stack trace (pc:fn) ===
3003 ms. Exception: 0x00459702:0x00000000
3003 ms. Exception: 0x00459e21:0x00000000
3004 ms. Exception: 0x00459eae:0x00000000
3004 ms. Exception: 0x01592367:0x00000000
3004 ms. Exception: 0x013b2b04:0x00000000
3004 ms. Exception: 0x00002fce:0x00000000
3005 ms. Exception: 0x00002ef5:0x00000000
3005 ms. Exception: === End stack trace ===

[jumbomonkey]

6) I tried with the network off, just in case that had anything to do with it.

[jumbomonkey]

Hi, when removing the Ableton files, did you remove the ones in other folders (e.g. <user>/library/preferences/ableton)? If not, I'd recommend trying just to delete the preferences.cfg file from that folder (subfolder according to your live version) and also the Template.als and seeing if that helps. Also, try disconnecting any external HW too.

Hi. I tried that alright. I wonder if there is there any hidden files?

okay i tried this http://guides.macrumors.com/Viewing_hid ... s_on_a_Mac
i had no real success finding anything

i have no hw connected atm.

i never found the preferences file..

[jumbomonkey]

tried Live 7.0.16. doesnt work either

[jumbomonkey]

Update: tried new user account and that does not work.

[jumbomonkey]

Does anyone have any ideas?

[kleine]

Hello,

Use 8.0.5.
Try to clean your cache folder (remove the content) from
/Users/Library/Application Support/Ableton/WebCache
and
/Users/Library/Application Support/Ableton/Live 8.0.5/Database
and remove your "Preferences.cfg" and if available, the "Undo.cfg" and "Template.als" files from
/Users/Library/Preferences/Ableton/Live 8.0.5

Best,
Christian

[[dfi]]

Hi jumbomonkey,

please check you spam filter settings, we did answer you emails!

best,
dfi

[jumbomonkey]

when trying Live 7.0.16

2 ms. :
2 ms. : #######################################
3 ms. : # Opening Log: Sat Oct 17 20:35:51 2009
3 ms. : #######################################
4 ms. :
118 ms. Exception: A serious program error has occurred. Live will shut down after this message box is closed.
118 ms. Exception: 003D527B
119 ms. Exception: 003D53EC
119 ms. Exception: 003B5820
119 ms. Exception: 003E048E
119 ms. Exception: 003E07F8
120 ms. Exception: 003E08EF
120 ms. Exception: 0066DC11
120 ms. Exception: 00673823
120 ms. Exception: 0067EA8E
121 ms. Exception: 0069C393
121 ms. Exception: 01342EA5
121 ms. Exception: 01093362
121 ms. Exception: 000020DE
122 ms. Exception: 00002005
122 ms. Exception: 00000000
324 ms. Exception:
339 ms. Exception: 003D527B
340 ms. Exception: 003D536A
340 ms. Exception: 01342EF6
340 ms. Exception: 01093362
340 ms. Exception: 000020DE
341 ms. Exception: 00002005
341 ms. Exception: 00000000

[jumbomonkey]

Hello,

Use 8.0.5.
Try to clean your cache folder (remove the content) from
/Users/Library/Application Support/Ableton/WebCache
and
/Users/Library/Application Support/Ableton/Live 8.0.5/Database
and remove your "Preferences.cfg" and if available, the "Undo.cfg" and "Template.als" files from
/Users/Library/Preferences/Ableton/Live 8.0.5

Best,
Christian

Thank you.

I have removed these. There is really no trace at all of Live on my system.
Any advice on what to do next?

[jumbomonkey]

Hi jumbomonkey,

please check you spam filter settings, we did answer you emails!

best,
dfi

Cheers. I checked them, I didnt see any trace of them. Perhaps they just slipped through the net..

[jumbomonkey]

Hi guys, does anyone have any knowledge of this happening before?

[jumbomonkey]

Same issue as posted here

http://forum.ableton.com/viewtopic.php?f=2&t=116400