Live not recognizing authorization...

UHE is now closed. For Technical Support from Ableton, please go here: http://www.ableton.com/support
Locked
Life Support
Posts: 19
Joined: Sat Aug 22, 2009 6:27 am

Live not recognizing authorization...

Post by Life Support » Tue Feb 02, 2010 8:21 pm

Bought the full suite of live 8 a few months ago, today when I opened the program I'm prompted with something like "Congratulations on your purchase of Ableton, please authorize... etc." Can anyone tell me what's going on? It's only allowing me to use the trial version, no saving projects, etc. My account here shows I'm fully licensed and everything... Is this fixable? Many thanks if you can help me : )

Life Support
Posts: 19
Joined: Sat Aug 22, 2009 6:27 am

Re: Live not recognizing authorization...

Post by Life Support » Wed Feb 03, 2010 12:27 am

I did just purchase the Korg nanoKEY about a week ago but I haven't had any problems. I wasn't connected to the internet at the time, I did connect and restarted the program, got the same message and when I click on "Authorize with ableton.com" and log in it brings up a link to download the Live 8.1.1 zip file. Am I required to "update" the authorization from time to time possibly?

Life Support
Posts: 19
Joined: Sat Aug 22, 2009 6:27 am

Re: Live not recognizing authorization...

Post by Life Support » Wed Feb 03, 2010 12:35 am

Thanks ShelLuser that did the trick! Clicked on "Authorize this computer" and presto... Whew, I was freaking out there for a second hehe...

Locked