Live wont recover crashes

UHE is now closed. For Technical Support from Ableton, please go here: http://www.ableton.com/support
Locked
si.
Posts: 20
Joined: Sun Dec 10, 2006 10:52 am
Contact:

Live wont recover crashes

Post by si. » Wed Feb 10, 2010 2:55 pm

Live 8 seems to be having problems recovering work after crashes. 90% of the time, after I attempt to recover after a crash, it tells me a serious program error has occured and shuts down. Next time I open Live, it asks me again and this time recovers an older version.

Do the most recent crash files get corrupted or something?

jok
Posts: 1412
Joined: Tue Apr 24, 2007 2:56 pm
Location: Ableton Headquarters
Contact:

Re: Live wont recover crashes

Post by jok » Wed Feb 10, 2010 3:48 pm

Hi Si,

Live will, if possible, recover your Liveset. Which version of Live 8 & which operating system do you use?

Best,
Jörg
ableton support team
[email protected]

si.
Posts: 20
Joined: Sun Dec 10, 2006 10:52 am
Contact:

Re: Live wont recover crashes

Post by si. » Wed Feb 10, 2010 3:58 pm

Thanks for the reply.

I'm using Live 8.1.1 and OSX 10.4.11

In what cases "cant" live recover a file?

jok
Posts: 1412
Joined: Tue Apr 24, 2007 2:56 pm
Location: Ableton Headquarters
Contact:

Re: Live wont recover crashes

Post by jok » Wed Feb 10, 2010 4:13 pm

Hi Si,

that can depend on multiple factors, please send your log.txt to [email protected] for further diagnosis.
Here's how to find the log file:

* Select "Get Support..." in the Help menu
* Click on the link "Show the Preferences folder" in the lessons window on the right side
* Attach the log.txt file from the preferences folder, preferably as a .zip attachment

Best,
Jörg
ableton support team
[email protected]

Locked