Crashing all the time!

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Iainwh
Posts: 28
Joined: Fri Jan 14, 2005 3:26 pm
Location: Liverpool uk
Contact:

Crashing all the time!

Post by Iainwh » Tue Dec 07, 2010 11:24 pm

Hi guys,

Over the past few days my computer has been crashing when running ableton a lot. I've sent the crash reports to ableton. could it be the drivers for my sound card? I've just switched to using my Mbox as the soundcard for now but now the sound keeps cutting out every now and then.

any ideas how to fix this one?
Dell Studio 17
Windows 7 Pro {64bit}
Core 2 Duo 2.5 Ghz
4Gb RAM
2x 500 Gb HD {7200rpm}
Ableton 8.2.1
M-Audio Firewire 1814

MarcAaron
Posts: 62
Joined: Mon Feb 25, 2008 11:30 pm
Location: Louisville, KY, USA

Re: Crashing all the time!

Post by MarcAaron » Wed Dec 08, 2010 1:19 am

When debugging crashes, always start with what you last changed and work backwards. So in this case you may have already answered your question when you say you've switched soundcards and the obvious 1st thing to try would be revert to your old configuration (if possible) and see if the stability problems go away.

IMHO, it's best to try one thing at a time though... make sure it's the sound card that's destabilized your setup before going out and grabbing a bunch of updates and applying them willy-nilly. Especially in the Windows world, you can often end up updating more than you intended, thereby introducing more variables into an already suspect configuration.

Iainwh
Posts: 28
Joined: Fri Jan 14, 2005 3:26 pm
Location: Liverpool uk
Contact:

Re: Crashing all the time!

Post by Iainwh » Wed Dec 08, 2010 2:04 am

Thanks for the response, I switched to my mbox today because over the past few days my M-audio has been crashing. So I updated the drivers for the M Audio and it still keeps on crashing. Live is more stable with the M-box. I might just rewire it into protools for a while till M-Audio sort out new drivers or I might buy a an echo dj card when I start Djing in the real world again.
Dell Studio 17
Windows 7 Pro {64bit}
Core 2 Duo 2.5 Ghz
4Gb RAM
2x 500 Gb HD {7200rpm}
Ableton 8.2.1
M-Audio Firewire 1814

MarcAaron
Posts: 62
Joined: Mon Feb 25, 2008 11:30 pm
Location: Louisville, KY, USA

Re: Crashing all the time!

Post by MarcAaron » Wed Dec 08, 2010 3:13 am

Ouch. Sorry to hear your troubles persist but I thought I'd at least give it a shot :-) Best of luck to you in your bug tracking. One other thing you might do is have a look at your system and application event logs. If you've got some newly-failing hardware or driver updates, they might stand out as a flurry of recent messages all clustered together in the log.

Ableton_David
Posts: 1766
Joined: Fri Aug 20, 2010 7:31 pm
Location: Ableton
Contact:

Re: Crashing all the time!

Post by Ableton_David » Fri Dec 10, 2010 3:49 pm

Hi, if any of you are still having crashes, please contact Ableton technical support directly: http://www.ableton.com/support.

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