Laptop Stolen

monkeysee · Post by **monkeysee** » Sun Feb 20, 2011 8:50 pm

Hey guys, my laptop was stolen last night, i had live 821 on it which i bought a couple of months ago, is there any possibility of ableton being awesome and giving me a new download?
and yes i realise that if it was anything else you would have to pay for it again so please spare me, im just asking in case.
Thanks, Shane

mothergarage · Post by **mothergarage** » Sun Feb 20, 2011 9:00 pm

well, you can have two installs at the same time anyway. but why bother asking in the forum? ask ableton's support.

monkeysee · Post by **monkeysee** » Sun Feb 20, 2011 9:02 pm

I sent an email but i doubt theyll answer on a sunday evening so i just decided to ask here as well cos im pretty anxious about it.

LeifonMars · Post by **LeifonMars** » Sun Feb 20, 2011 9:03 pm

What's up with this nonsense? The license allows you to install Live to 2 computers as long as you don't run them simultanously. Just download it again and feed your license code. In case you need more than those 2 installs you have to contact support and ask them to unlock.

monkeysee · Post by **monkeysee** » Sun Feb 20, 2011 9:07 pm

I was unaware that not knowing something was considered nonsense these days, i thought only the disc version allowed 2 installs, my bad. but im happy to hear i can download again, so ehh, thanks i guess.

Moody · Post by **Moody** » Mon Feb 21, 2011 12:18 am

My experience with Ableton's support is they are more than willing to grant licenses - for paying customers - for all kinds of usual and unusual circumstances.

Silverfish · Post by **Silverfish** » Mon Feb 21, 2011 6:28 am

Not to nitpick semantics, but you can install and run Ableton Live on as many machines as you like (in demo mode). It's the authorizations that are limited. And yes, Ableton HQ are quite reasonable about reauthorizing.

On a side note, I'm sorry to hear your laptop was stolen. I recently had all of my music gear stolen (including my laptop), and it's something I don't wish on anybody. Good luck.

Bizon · Post by **Bizon** » Mon Feb 21, 2011 6:50 am

monkeysee wrote:Hey guys, my laptop was stolen last night, i had live 821 on it which i bought a couple of months ago, is there any possibility of ableton being awesome and giving me a new download?
and yes i realise that if it was anything else you would have to pay for it again so please spare me, im just asking in case.
Thanks, Shane

My laptop was stolen 2 years ago.

However, I found out my Home Insurance covered all my possession anywhere in the world.

I claimed the entire theft on my home insurance and got paid for the things that got stolen.

monkeysee · Post by **monkeysee** » Mon Feb 21, 2011 3:59 pm

Thanks for the replies guys, ableton replied and said its no problem, which is a real relief cos i couldnt afford to pay for it again

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