terrible day getting a UPC40 *harsh word warning*

[laptopdragon]

AFTER A GODDAMMED TERRIBLE FUCKING EXPERIENCE WITH THE LOCAL SELLERS OF THIS, AND ITS:
-SETUP
-INSTALLATION
-FUCKING UPDATE
-FUCKING UPDATE
-FUCKING UPLOAD
-WASTING SO MUCH FUCKING TIME...GOD DAM YOU !



ok.
fine...lets start with the begining....

after lots of research, i decided to buy the apc40.
found a local shop who told me they had 2 in stock....(guitar center)

drive there
its 5:30pm. Just left work and took the scenic route to Guitar center…awesome day, top down, big open parking lot and giant size spaces…I park and walk inside. Met by the doorman, asked where the midi controllers are, walked back and looked around finding the APC 40 right in front. Spoke with an actual good person behind the counter, but on trying to purchase it, was told..."i looked, but we dont have any, ....(yada yada...) 3 options:
-wait for mail delivery
-wait for local delivery to store and return (3 days)
-drive to other store in different city...(i chose this)...

ok...lets ring you up here, and you can just drop in that other store and pick it up. easy"

fine, i hand over the $$ and get to wait while this guy calls the other store, and makes a transaction over the phone so HE gets the commission $ for the sale...but its not that easy...no..he has to walk the other rep in the other store through a tedious selling step...i consider just walking out, and buying online. but this guy is nice, and its just taking a LONG FUCKING TIME to accomplish remedial tasks (imo)....

so, after at least 25-30 fucking minutes this guy is finally fucking done...and theres other people just waiting around while he finally hands over this fucking reciept for the APC40 in another store, and all i got to do, is just pick it up...fine...not a big deal…I wasn’t in a bad mood then. Really. I was on my way…
Its now almost 7pm (yup, I was there over an hour)

nice drive...i get there...its now around 7:25pm
i walk in and show the door man a receipt, and he directs me to the back saying...."talk to the guy in the midi dept."

on my way, and the guy behind the counter walks up to me...as i raise the receipt, he says .."o..not now...i'll be back"
i look around, and don't see anyone else..so I play with some things on shelves. Another client started this (really annoying) break session with crackhead vibes and i decide to walk back to the front, and see a few other reps...and the guy who ignored me talking with someone else...i ask the doorman "anyone else here that can help ?"
guy at front door "sure, anyone that works here" (o...nice..really, apparently not YOU, and you work here, and its not looking like the midi guy is helping)...

going all over the store, there’s 3 reps, and all are with 1 person.. otherwise a completely empty store, yes, 3 people in the story gabbing it up with the reps…weird
...so i walk over to the midi dept and wait. Listening to a wanna be white boy gangsta with tiny hands lay down 500bps wack tracks…while he twitches to it.
the retard midi guy did finally returns ignores me again, and I interrupt with a wave of my receipt and saying “may I pick this up please”
Him “no, geesh I m busy, just leave it on the counter over there (im 15 feet away by a clear part of this counter).
Me “no way, this is worth 300+ bucks, and im not laying it down anywhere” (the place is jarbled with crap everywhere….
So, midi guy rolls eyes and starts with a "return session" trying to exchange some big box, and this takes no less than 20-30 minutes...(yes, i know, its unbelievable) it took longer.

I sat on some stage boxes and started to watch the scenery, this kid looked at a paper, back at a screen, probably 99 times before touching 1 fucking button…made a call over the intercom to have #29 call his extension probably 5 times, and was amazingly annoying.

i looked and touched every fucking thing in that store, including playing a random guitar for 10-15 minutes to pass the time.
wholly shit, this is taking so much fucking time!

but finally, hes done..big box goes away and he looks at me, and picks up the FUCKING GODDAMMED PHONE.
spends 5 minutes telling some random customer he's "slammed busy" (with 1 person....me )...and continues to NOT HELP THEM...by insisting on getting their return phone number, (which takes over 5 minutes...seriously...how many questions take 5 goddammed minutes over the phone...im sure the customer was not happy too)...and after writing this info down on some random paper, it gets left on this counter, and the fan blows it off the counter just as his back turns….and I think he’s going to actually help me with this “easy pickup”

ok..this is it...
he said something stupid like ”I was really busy” (lie) and its not like i wasn't right fucking there... whatever...time to get this “easy pickup” done…
i hand him the receipt as he looks at me and asks "is this here for you to pick up ? "
i said "you tell me, i was at another store and that rep assured me all i had to do was pick this up here, is this your address ?" I show him the map the other rep gave me
He says “yes” and starts to examine both sides of this receipt like he’s some kind of forgery expert.

the guy says” we should have this”, and will be back....as its in the rear of the store...(fine).
seconds later, he returns, and yes, he has a box...hurray !

but wait..
he says he has to sell it to me now...(really...he has a fucking receipt in his godammaed hands...and he starts to go through this process of reselling )...
then explains he cant get my receipt to work (its a perfect, laser printed fucking receipt).

calls a manager (#29), who guides him step by fucking step on how to enter two fucking employee numbers or something on a register that has 12 fucking buttons on it...un-fucking believable.

and i am just biting my tongue...this is literally the worst experience buying anything....i've enjoyed speeding tickets more. because they were worth it.
FUCK!!!!!!

JUST THINKING ABOTU THIS IRRATATES ME SO GODDAMMED MUCH !!!

and its far from fucking over.

after 45 minutes of being in this huge store, in which i now know where everything is, and what it all costs, i finally get the ok to take the box and now this kid hands me a fucking terrible, shoddy, blurry, un-fucking readable receipt on standard printer paper.....
Not just any copy though
Its printer was low on ink, and also smeering on the page…

"what happened to MY LASER CUT RECEIPT " ?
him "o...you don't get that, that is ours, this paper will have to be shown at the door for you to leave"

me "i don't really care, its not this paper, its MY RECIEPT that i want, i have receipts from my first Nintendo, and they are proof of sale, and keep the value of the items i buy"
him "well, you don't need it"
thinking, how the fuck does he know what I need….
Me “I do need it”
Him ‘’well, this is all you get”
me...thinking i want to beat the shit out of this guy after the store closes.
i walk away....
up to the front guy....
trying to leave....

no..i cant...
Front doorman has to examine this fucking printed huge page because ITS FUCKING ILLEGIBLE, its as illegible as any print I have EVER fucking seen…but the guy literally takes a real good look and tries to figure something out…(like hes inspecting a forged document like a border patrol agent)

He looks up and says “the serial numbers match”
DONT FUCKING MATCH? What is he even talking about, its brand fucking new, it’s a box,
now....what else can go wrong ?
surely that’s not possible that more crap can happen. Can it ?
yes. It does. but the guy at the front is fucking cool....looks me in the eyes, and seems legit, and decent. Not a tattooed fucking punk who doesn't deserve teeth.

now..to sort this out..it takes another 20 fucking minutes while the apologizing manager (i guess he was a manger, he seemed to know what the fuck to do without asking anyone else or making any phone calls)....he runs in the back and tries to locate the box with the CORRECT FUCKING SERIAL NUMBER....

nope.he comes back and says no...cant find it, just let this guy go, and we will make a written note (with a fucking pencil of course) at the shop to allow them to keep proper records and this i totally understand.....

now..its been fucking hours just to get this APC40...and i have been an extremely calm person through way too much real shit in life and war to let this bug me further, i have a nice drive home..

I get home…finally, take a shower, heat up leftovers, got the house all to myself….and fire up the new laptop…
i start to setup everything, and install this in a brand new laptop, running win7x64...and this just gets worse..
i mean i can understand updates, but with over 650MB to download is a bit extreme...doncha think it woulda been easier to send all your sellers a complimentary CD or DVD with ALL THE FUCKING UPDATES at least ONCE A FUCKING YEAR....?
b/c it takes about 2 more FUCKING HOURS to download it from your site.

and we live within walking distance of microsofts campus in redmond, Wa....and our internet is pretty fucking fast...but somehow limited on the upload from your site...(personally, im a linux user, and cannot stand microsoft products or its update bullshit, (and lack of ) security)....

so fine..its up to date...
now i get to wait ANTOHER 2 FUCKING HOURS while this system installs on the UPC40....

wtf....its 1 in the fucking morning, and i would like to be out having fun or beating the shit out of the guy at the guitar shop

ok...
its done...i can use this thing now right ? (no, i cant)
i get into the auto-fucking-matic authentication screen that wants me to add a new product…fine
I do that…it’s the serial number on the box,
It’s the serial number on the bottom of the apc40…they match…
I enter it in, but no..theres not enough numbers, I tried many different variables to get this down to NEVER FUCKING WORK…


i get into the Live 8 akai professional APC editon software, i visit the "a tour of Live" (as recommended by your fucking pamphlet in the box)
i get the fucking registration...which i did..

HOW THE FUCK CAN I REGISTER THIS FUCKING THING !

its not on the FUCKING PRINTED / COPPIED FUCKED UP RECIEPT I GOT b/c and if it is supposed to be I cannot read it as its not readable because the FUCKING PRINTED RECEIPT has printer/ ink runs all through it...

this is just a fucking hack job through and through.

how FUCKING DIFFICULT is it to get your GODDAMMED registration to be EASIER !
seriously ..how many fucking serial numbers are there ?
i only see one...
and yet...as you can (hopefully see from the picture im sending you)
and I sent a screen shot of my serial number and the stupid fucking “something went wrong” screen.

WHAT THE FUCKING FUCK IS WITH THE FUCKING REGISTRATION SERIAL NUMBER ? !
AND WHY THE FUCKING FUCK CANT THIS FUCKING SHIT GET FUCKING REGISTERED ? !
was it because of the bullshit buying it at the first store so the ONE guy could get his FUCKING commision ? and that fucked this whole goddammed registration thing ?
does AKAI keep updated records of their sale and only allow sold serial numbers to be used on any pc ?....this is so fucking lame

The APC40 I bought today was one of the very worst things I have ever purchased (if not the very worst)
I want to fill the box with pissed off bumble bees and return it

[Rinsemeister]

Cool story bro'

[laptopdragon]

sad story.
and i just remembered...both of these stores are within 10, and 20 minutes from my place, yet i didn't get home until after 9pm....thats more than 3 hours to get 1 thing. and the setup took another 4+ hours...

[simpleton]

Whats a UPC40?

[aisling]

guitar center nuff said. We all learn eventually.
Sorry for your hassles, kind thoughts for creativity and musical inspiration once it is all worked out.

[9V]

"i told you not to bring your vendetta from UPC40 to KVR"

[H20nly]

lame.

get that thing rocking... it's the only thing that will make you feel better.

[laptopdragon]

on the plus side.
Ableton made good as they (i suppose) forced a serial number my way shortly after an email i sent them (ok, 4-5 hours, but it was on a saturday morning, so somebody is monitoring their emails)...that was prompt, and a kuddos to their team.

THANK YOU ABLETON !

i did get the software up and running, and can work on building something good out of a bad beginning.

[Goddard]

Have you escaped from the mental institution to accomplish described purchase? Have you been on some medication and pills got over?
If not, you really should look for some psychiatric advice.
How come otherwise do you manage to cope with your life 'cause judging of your tale you have to be somekind of lunatic...
No offense...

[Guff Tong]

Have you escaped from the mental institution to accomplish described purchase? Have you been on some medication and pills got over?
If not, you really should look for some psychiatric advice.
How come otherwise do you manage to cope with your life 'cause judging of your tale you have to be somekind of lunatic...
No offense...

Sounds like a typical day for me when there is no weed.

The truth: If you were nicely chonged you'd have used the time wisely to write a tune on the shops gear

IMHO: Us lunatics are not often offended as the insanity is embraced and channelled positively. Great for creativity!!

Entertaing post though, was almost a TL;DR but was glad i read it for the lulz!!

[Hidden Driveways]

As shitty as your experience was, I can't help but feel sorry for those GC pro audio dudes. It's seriously one of the absolute worst jobs in the universe. I'd rather do the backstroke through an ocean of boiling liquid shit than spend five mintues behind the counter at a GC pro audio department.

[laptopdragon]

IMHO: Us lunatics are not often offended as the insanity is embraced and channelled positively. Great for creativity!!

Entertaing post though, was almost a TL;DR but was glad i read it for the lulz!!

apparantly, its only THAT ONE STORE in lynwood...

even people at other stores hear of this location, and surprising to me, i called the original store for my real reciep, and that place is like nirvana, cool people, and a good place (its like back stage at a H.S.play...and nothing like (im guess here) every other g.c.

whatever it is, my original rant was just that....i am quite a gent, but im never a doormat. and i was upfront with my problems right in the store, with the everyone...(lacking the vulgar language) that i let escape for said rant....but with the software install and the massive dissapointment / frustration, i just began typing an email to ableton, for help and thats all this is...

after i re-read it, it was a bit funny, and i think, if i were a lunatic, i would be a great evil scientist that puts angry bees in all the bad products..(however, i would have to exclude the APC 40, b.c. it is a good device).

and no, i don't pop pills, or hit weed, or do any of that shit, i like adrenaline sports, and music, my pro3 car, and 4x4ing my old yoda in the muddy seasons, and haven't needed a psychologist yet b/c i know life aint perfect....its as chaotic as a crumpled can...and ive had a decent time of it...

adn if thats not enough.....i did it for the lulz ...

[laptopdragon]

Have you escaped from the mental institution to accomplish described purchase? Have you been on some medication and pills got over?
If not, you really should look for some psychiatric advice.
How come otherwise do you manage to cope with your life 'cause judging of your tale you have to be somekind of lunatic...
No offense...

in reality, people that "let it out" (per rant or even notes they never mail) are stable...

while your path, (take drugs, and bury it) are most likely to be a ticking time bomb....
...hmmm....maybe YOU should start expressing yourself more, and stop taking pills for anything that isn't perfect.

[dahans]

TL;DR

Just a joke ;P

Get a Mac and buy it at thomann and you want suffer anything of what you mentioned above!

[H20nly]

TL;DR

Just a joke ;P

Get a Mac and buy it at thomann and you want suffer anything of what you mentioned above!

it's obvious you didn't read it... because he was talking about buying an APC40 at Guitar Center. i know you Mac zealots think they are the solution to everything, but not this time... even spending $2400.00 on a computer wasn't going to change this experience.