Live 8.1.5 - un-analysed mp3s freeze app

[Angstrom]

any solutions yet?

Don't hold your breath, they haven't found the cause yet.

I've been passing mails back and forth with Christian, but it's obviously something a little strange which causes this. Even looking in this thread we can see a large variance in people's reports, for some it freezes utterly, for others it freezes a little. Is this the same bug or different. Reproducing it is appears to be system dependent, otherwise everyone would be reporting it, and roughly the same. Also, Ableton would all be seeing it on their machines.

This sort of variance can mean a long wait before anything is resolved. Or it could be fixed on Monday.
There's a lot of luck involved in spotting the causes of these things.

get praying to the coding gods.

[kleine]

The problem is
a) we can´t reproduce this so far
b) if Live freezes, we don´t have a report to analyze

Nonetheless, please let me know as much info as possible about this - open your help menus, choose "report a bug" and
send me the bug report (-> [email protected])

For the adventurous among you, try to uninstall Quicktime - it would be interesting if it still happens then.
Usually we do recommend to install Quicktime though.

Best,
Christian

[Angstrom]

For the adventurous among you, try to uninstall Quicktime - it would be interesting if it still happens then.
Usually we do recommend to install Quicktime though.

Best,
Christian

that would be me then

I just uninstalled QT and with no QT on my system ... (drumroll) it works totally fine in all versions that previously gave problems

Live 8.1.6 (beta6)& Live 8.1.5
previews in are as quick as any other version before 8.1.5
loading an unanalysed mp3 is also as quick as any older version.


I will now install a new QT from apple and see what happens


-----
On the subject of bugreporting
Christian, the Help menu does not have "Report a Bug", the beta now has "Get Support" which appears to do the same thing.
I was looking for "report a bug", or "create a log" for quite a while this week! I think "get support" is too nebulous. I had no idea what it was going to do - it could open a browser with this forum, it could open a mail client with support@ableton , hell it could even call a helisupport team. I only found it by clicking everything in /help just now, trying to find the missing "report a bug"

just letting you know

[Angstrom]

I downloaded and (re)installed QT from Apple and the problem reappeared
tested again in Live 8.1.5 and Live 8.1.6 beta

oddly, I can now get the issue in all the older versions of L8 too (tested 8.1.4 & 8.1.1)
Damn!

is there an options.txt flag for "do not use quicktime" ?
I'd quite like to have the speed I saw briefly when QT was uninstalled.

I am now stopping this game for the evening. It is not fun.

[HeadrickProductions]

Angstrom and Headrick: Is Quicktime installed on your machines or does Live decode using the DirectX extensions?

#1thelark: If you got a crash, then the problem is not really similar.

Best,
Dom

Got side tracked and have not looked over hear or checked the email address. So I should send the bug crash packs when I get back to that laptop??

Just to let ya know, this laptop never hits the net. Everything's legit. I have not gone back like Angstrom, and tried old versions. I'll do it next week.

I was not using the bridge while having these issues just very simple things.


IS this a strictly a win 7 issue at the moment? It seems if there are 3 of us that have the issue that it is not just random. What plugs are people using??

I'm 99% sure that neither itunes or quicktime is on that laptop. As far as live decoding via direct X, I'm not sure what that is so you'll have to let me know.

Thanks for looking into it and here's to a speedy fix


Edit: Is there a way to analyze an entire folder at one time?

[kleine]

On the subject of bugreporting
Christian, the Help menu does not have "Report a Bug", the beta now has "Get Support" which appears to do the same thing.
I was looking for "report a bug", or "create a log" for quite a while this week! I think "get support" is too nebulous. I had no idea what it was going to do - it could open a browser with this forum, it could open a mail client with support@ableton , hell it could even call a helisupport team. I only found it by clicking everything in /help just now, trying to find the missing "report a bug"

just letting you know

Yes, i was talking about 8.1.5 - the new beta´s have a different scheme.

[kleine]

Got side tracked and have not looked over hear or checked the email address. So I should send the bug crash packs when I get back to that laptop??

Just to let ya know, this laptop never hits the net. Everything's legit. I have not gone back like Angstrom, and tried old versions. I'll do it next week.

I was not using the bridge while having these issues just very simple things.

IS this a strictly a win 7 issue at the moment? It seems if there are 3 of us that have the issue that it is not just random. What plugs are people using??
I'm 99% sure that neither itunes or quicktime is on that laptop. As far as live decoding via direct X, I'm not sure what that is so you'll have to let me know.
Thanks for looking into it and here's to a speedy fix

I believe your problem is different - it´s not a Win7 issue. Please send us the reports.

Edit: Is there a way to analyze an entire folder at one time?

Yes, right click in the Live browser and choose "Analyze Files"

[kleine]

is there an options.txt flag for "do not use quicktime" ?

Please try the Option "-PreferDirectShow"

Best,
Christian

[Angstrom]

Thanks Christian.

From the too much information department
I've no idea if this is helpful, but I'll pass on my thoughts just in case.
I've been wondering why 8.1.4 and earlier worked well, but L8.1.5 and later versions didn't. Also, how my recent re-installing of QT could make all Live versions now be equally troublesome.

Possible answer : My iTunes was installed slightly strangely for a while (windows iTunes is always a pain) and occasionally when installing 3rd party applications they'd give a message such as "some components were not installed correctly", or "a pending install has not been completed" or something like that. On 15th July 2010 I uninstalled iTunes and then re-installed it from Apple, and these error messages disappeared.
Live 8.1.5 was installed here on the 29th July and so was the first version to access the re-installed QT.

I suspect that my older versions of Live had been using DirectX for a while due to iTunes mangling something. After my re-install of iTunes the later installs of Live could see the QT libraries and made use of them - unfortunately this gave worse results than DirectX


tldr;
QT might have been problematic here for some time, but unknown to me as my older Live versions may not have been using it.

[Moz912]

Sorry for bumping this, but I figured this one out. I opened the topic about this too some time ago but I guess that more people have seen this one so... If someone has already found the solution then forgive me

Open QuickTime, go to preferences, under Audio tab there should be an option "Play audio using". On default it should be DirectSound. Instead of that, check Safe Mode. Since I did that: 0 freezes & couple of dozens MP3's, .flac & mp4 files analyzed.
I use Live 8.14 on Windows 7 64bit.

I hope I helped someone.

[Angstrom]

Thanks Moz, but recent quicktime versions have been hell for me. iTunes plays jumpy regardless of "safe" settings, or buffer times, or even the oft-quoted (on the net) setting of unusual sample rates, I set the priority to "above normal", etc, etc

QT and my system just hate each other.

I have tried every method of resolving this that has been posted anywhere. None of it has helped at all.
Bloody Apple.

[Moz912]

I use Winamp as my default music player so I just installed new QT, not Itunes. I tried playing a couple of songs in QT now that you said it: it doesn't skip, but whenever I click away from QT, music mutes. On DirectShow setting that doesn't happen.

[friend_kami]

Open QuickTime, go to preferences, under Audio tab there should be an option "Play audio using". On default it should be DirectSound. Instead of that, check Safe Mode. Since I did that: 0 freezes & couple of dozens MP3's, .flac & mp4 files analyzed.
I use Live 8.14 on Windows 7 64bit.

I hope I helped someone.

actually, i tried that and lo and behold; it seems to work.

thanks