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 Post subject: Mystery hang under Windows 7--SOLVED!
PostPosted: Sun Apr 28, 2013 2:07 pm 

Joined: Thu Feb 26, 2009 4:25 pm
Posts: 1220
Location: New Jersey, USA
I'm running Live 9 32-bit on Windows 7 64-bit. Since getting Live 9, I have often found that operations such as scanning the User Library, which should take seconds or minutes, wind up taking days or weeks. Similarly, from time to time Live's window would freeze, and the measure counter would stop moving, only to start up again the moment I tried to shut it down.

Finally, I was able to reproduce the following bizarre phenomenon: Once Live has done anything that causes it to reate a dialog box, such as loading or saving a Live Set, Live's window stops updating unless the mouse cursor is within the window boundaries AND IS MOVING.

Not only that, but I found what is causing it. I am using an NVIDIA graphics card, and it's supporting software includes something called nVIew Desktop Manager. This software is intended to make it easier to use multiple monotones by, for example, letting you choose which monotir will be used for dialog,boxes me,pop-ups.

It turns out that this program is incompatible with Live. Telling it "Please do not mess with Live's window at all" made all the problems go away. Live seems much more resposnsive overall, too.

It is entirely possible that other video cards come with similar programs. The point of this message is to suggest that if Live is hanging in ways that are hard to understand or explain, you might check whether your machine has such software.


Last edited by ark on Mon Apr 29, 2013 10:31 pm, edited 1 time in total.

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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Mon Apr 29, 2013 8:48 am 

Joined: Thu Jun 07, 2007 11:51 am
Posts: 188
Location: Ableton Headquarters
Hi ark,

Thanks for sharing your findings, this is good info.

Best,

Carl

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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Mon Apr 29, 2013 9:47 am 

Joined: Fri Dec 28, 2007 9:42 am
Posts: 2667
Location: beneath mouse mountain
Tell the folks at Abes. They might find this useful info.

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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Mon Apr 29, 2013 11:19 am 

Joined: Thu Nov 08, 2007 3:12 am
Posts: 912
Thanks for the Info Finn and Thanks for the acknowledgement Carl!


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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Mon Apr 29, 2013 2:15 pm 

Joined: Wed Jul 28, 2004 10:21 pm
Posts: 1182
Location: Massachusetts, USA
Can't we just uninstall the nView Desktop Manager via Control Panel? If that's the case I'll be looking into this on my DAW desktop to see if that could be causing the sluggishness I am seeing. Running 9.0.2 32 bit on Win7 64 Bit Home Premium 4GB mem, 3.0Ghz C2D E6850, XFX 8800GTS 640MB nVidia graphics card (yeah it's old but it is not prime gaming rig ;-) ).

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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Mon Apr 29, 2013 10:30 pm 

Joined: Thu Feb 26, 2009 4:25 pm
Posts: 1220
Location: New Jersey, USA
darkenedsoul wrote:
Can't we just uninstall the nView Desktop Manager via Control Panel?

Sure, but that wasn't necessary in order to avoid the problem, and you might want to use it with other applications.


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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Mon Apr 29, 2013 10:44 pm 

Joined: Sat Oct 27, 2007 9:15 pm
Posts: 12993
Location: The Wild West
nice sleuthing ark!


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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Wed May 01, 2013 10:54 pm 

Joined: Thu Feb 26, 2009 4:25 pm
Posts: 1220
Location: New Jersey, USA
A little more information: I reported this problem to NVIDIA. They were able to reproduce it on their machine, and have reported that it occurs only with release 311.50 of their device driver, which was released on April 7, 2013. In particular, it does not occur on version 311.35, which was released on March 8, 2013, and which you can find here.


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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Thu May 02, 2013 9:07 pm 

Joined: Sat Oct 27, 2007 9:15 pm
Posts: 12993
Location: The Wild West
bump.


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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Thu May 02, 2013 9:17 pm 

Joined: Wed Apr 07, 2010 3:07 am
Posts: 1426
This is awesome. Great detective work.


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 Post subject: Re: Mystery hang under Windows 7--SOLVED!
PostPosted: Thu May 02, 2013 9:26 pm 

Joined: Thu Feb 26, 2009 4:25 pm
Posts: 1220
Location: New Jersey, USA
Thanks!

Incidentally, NVIDIA just told me that the bug has been identified and fixed internally; the fix will be either in the next version they release or the one after that.


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