ALL serial numbers have been removed from my Ableton account

[shadowdancerbnr]

Hopefully, somebody from Ableton will see this, as they're certainly ignoring my support emails.

I sold my Live 9 Standard license for a low price, with the intention of selling my Live packs and instruments separately. However, Ableton have transferred the ownership of all of the extras to the person who bought Live. My account is now completely empty, where it should still be showing that I own Analog, Electric, Flatpack Electronic Drums and Sampler as individual licenses.

I was informed by Ableton that I could sell these separately, and would absolutely not have sold it all for the price I asked for Live by itself.

So, how do I get these serials back? I have people interested in buying them, and now I'm having to delay them because of this shambles, which probably makes me look like a dodgy vendor. Not to mention the money I've thrown away if Ableton don't bother to help.

Please....please......could somebody from Ableton at least acknowledge this issue?

[[jur]]

Nobody here on the forum would be of any help. You have to manage this with the ableton support.
I also suggest you to talk to this with your buyer, hopefully he'll understand.

Cheers
Julien

[shadowdancerbnr]

Well, I have contacted support. No replies.

Which is odd, as they responded to my request to transfer the Live 9 serial within 5 minutes. Contacted them a few minutes later about their mistake......silence.

[shadowdancerbnr]

Also, the buyer is perfectly within their rights to keep whatever has been given to them. It's Ableton's mistake. So, if the buyer refuses to surrender the licenses that Ableton took from me, what am I supposed to do? Just shrug off the money I lost.

[[jur]]

They'll get back to you with a solution, don't worry.

[Stromkraft]

Also, the buyer is perfectly within their rights to keep whatever has been given to them. It's Ableton's mistake. So, if the buyer refuses to surrender the licenses that Ableton took from me, what am I supposed to do? Just shrug off the money I lost.

Got Skype? Add some call money and give them a call. Or wait a bit, they will get back to you. I've had some odd things on my account as well, but but it hasn't affected my installation. Just looks funny.