live 10 won't authorize?

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Double A to the Ron
Posts: 11
Joined: Mon Mar 18, 2013 2:01 pm

live 10 won't authorize?

Post by Double A to the Ron » Sun Mar 04, 2018 3:13 am

I'm trying to authorize 10 suite but it hangs and says beta has expired as I had it installed previously for the beta test program. I removed the beta before installing 10 ultimate.
Thanks for any help
cheers,,

Mac OS X

Rivanni
Posts: 905
Joined: Sat Nov 26, 2016 12:30 pm

Re: live 10 won't authorize?

Post by Rivanni » Tue Mar 06, 2018 12:30 pm

Are you trying to authorize a purchased version of Live Suite? If that's giving you problems you should contact support. We can't help you with that.

Beta versions can only be authorized when you've purchased a Live 10 Standard or Suite License. You need one to keep on beta testing since the official release.

Double A to the Ron
Posts: 11
Joined: Mon Mar 18, 2013 2:01 pm

Re: live 10 won't authorize?

Post by Double A to the Ron » Tue Mar 06, 2018 4:30 pm

Yes I purchased the 10 ultimate pre order. I actually sent a ticket to ableton first but I still haven't received any response. I ended up having to register offline but was hoping to fix whatever was causing the problem instead of using a workaround. Not a good start ableton! If I was a new customer I'd have a bad first impression of the company for what it's worth.
Cheers,

locojohn
Posts: 487
Joined: Mon Feb 19, 2007 8:42 am
Location: riga, latvia

Re: live 10 won't authorize?

Post by locojohn » Wed Mar 07, 2018 2:00 am

Double A to the Ron wrote:Yes I purchased the 10 ultimate pre order. I actually sent a ticket to ableton first but I still haven't received any response. I ended up having to register offline but was hoping to fix whatever was causing the problem instead of using a workaround.
Do you still have Live 9 installed on your PC/Mac? I think online authorization could have possibly started wrong version of Live resulting in a failed authorization.

Andrejs
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Dr_D_
Posts: 1
Joined: Fri Apr 20, 2018 11:57 pm

Re: live 10 won't authorize?

Post by Dr_D_ » Fri Apr 20, 2018 11:59 pm

It wouldn't authorize on my mac. I moved ableton live 9 to the trash. after authorization pull it back out. can't be knocking hoes up out here.

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