Push 2 - QC and build quality

[spagbol]

When i bought my Push 2, i unboxed it, put it on my table and have never moved it since until today, which must be over 6 months.
When i did move it 2 screws fell out the back of it.

What in the hell is that about. I realise its assembled in China, but this is not what i expect from a German company.
Please monitor your QC more, its shoddy.

[wearemindflux]

Sounds you have borrowers lol

[Machinesworking]

When i bought my Push 2, i unboxed it, put it on my table and have never moved it since until today, which must be over 6 months.
When i did move it 2 screws fell out the back of it.

What in the hell is that about. I realise its assembled in China, but this is not what i expect from a German company.
Please monitor your QC more, its shoddy.

I would be happy if a few screws loose would be enough to make me pissed at a product. I get it, but we're living in the age of crazy expensive products with big over head, I doubt Ableton is making Apple level profit margins off of Push II. This is something to send to Ableton tech support, not really to post on the forums.

[[jur]]

This is something to send to Ableton tech support, not really to post on the forums.

Sorry to hear about your story, but +1 to Machinesworking.

[spagbol]

Fair enough, i will do that as well.
I see it's frowned upon to use the forums to post such issues, even though a very similar issue has affected Push 1 in the past.
Or are you saying i can't speak out about stuff like this?


When did i compare Ableton to Apple? I don't understand the relevance of your point to my original post.

[wearemindflux]

When i bought my Push 2, i unboxed it, put it on my table and have never moved it since until today, which must be over 6 months.
When i did move it 2 screws fell out the back of it.

What in the hell is that about. I realise its assembled in China, but this is not what i expect from a German company.
Please monitor your QC more, its shoddy.

I would be happy if a few screws loose would be enough to make me pissed at a product. I get it, but we're living in the age of crazy expensive products with big over head, I doubt Ableton is making Apple level profit margins off of Push II. This is something to send to Ableton tech support, not really to post on the forums.

Yeah I agree, 1st world problems...

[[chris b]]

Customer fails happen even with best in class QC. A few screws loose isn't an indication of inherent quality issues.

[spagbol]

A few screws loose isn't an indication of inherent quality issues.

But it is an indication that you're inherently crazy.

[Tarekith]

Fair enough, i will do that as well.
I see it's frowned upon to use the forums to post such issues, even though a very similar issue has affected Push 1 in the past.
Or are you saying i can't speak out about stuff like this?


When did i compare Ableton to Apple? I don't understand the relevance of your point to my original post.

You can definitely talk about it on the forums if you wish, but just be aware you won’t get any official support from Ableton here. If you want to bring it to Ableton’s attention and get new screws, you need to contact support.

[spagbol]

Fair enough, i will do that as well.
I see it's frowned upon to use the forums to post such issues, even though a very similar issue has affected Push 1 in the past.
Or are you saying i can't speak out about stuff like this?


When did i compare Ableton to Apple? I don't understand the relevance of your point to my original post.

You can definitely talk about it on the forums if you wish, but just be aware you won’t get any official support from Ableton here. If you want to bring it to Ableton’s attention and get new screws, you need to contact support.

I can talk about it? Thanks, but that wasn't what i was pointing out, i was pertaining to the implication that its frowned upon.

I am fully aware that I won't get official support from Ableton here on the forums, nor was i expecting to get any here. I was, however, posting to see if any other users had a similar issue before, or if it was something to worry about in terms of it affecting something else on the Push 2 before i started to waste the time of tech support on such a 1st world issue .

Theres nothing wrong with the screws, but there was something wrong with the screwer. I have however contacted support to make them aware of the issue in case its the start of an avalanche of screws falling out the back of Push 2's around the world.

[H20nly]

he was talking about this;

I see it's frowned upon to use the forums to post such issues, even though a very similar issue has affected Push 1 in the past.
Or are you saying i can't speak out about stuff like this?

and pointing out that complaining to a bunch of people on Ableton's forum might make you feel like your voice is being heard, but in reality contacting support is the way to make you be heard.

but you can do what you want... including have an attitude with the forum for pointing you in the right direction.

[Machinesworking]

Fair enough, i will do that as well.
I see it's frowned upon to use the forums to post such issues, even though a very similar issue has affected Push 1 in the past.
Or are you saying i can't speak out about stuff like this?


When did i compare Ableton to Apple? I don't understand the relevance of your point to my original post.

I don't remember anyone complaining en mass about Push 1 having screws loose? I completely sympathize with getting an expensive product and having it be loosely assembled. The exact same thing happened to my friend when he was staying at my house temporarily with the Komplete Kontrol 88, out of the box a few screws fell off the underside. He screwed them back in and that was it.

What I don't sympathize with is the implication that somehow Push is more shoddily put together than most other products. That's how you're coming across, and it's why you're feeling like no one is sympathizing with your issue. Had you come to the forum with a post about how your brand new push II had screws loose we would have all been sympathetic, but instead there's this insinuation that a lot of Push's have had quality issues for what would amount to years.

My friend also had his Kontrol 88 ordered through the mail, so there's the most obvious probable cause of the loose screws, vibration during shipping. IMO it would be cool if both NI and Ableton had requested thread lock on the main case screws, but of course that would lead to occasional incidences where thread lock would smear the finish etc.

[Tarekith]

And of course there's the famous Markus Fuller teardown of Push2 where he basically says it's one the best built pieces of music gear he's ever disassembled. Plus, there's a dog footprint inside the case.

Mistakes happen, sorry you had issues with your particular Push, but like you said at least it's something very minor that was easily fixed.

[spagbol]

My apologies everyone for my attitude. Bad last couple of days.
Point taken. Many thanks everyone.

[H20nly]

My apologies everyone for my attitude. Bad last couple of days.
Point taken. Many thanks everyone.

sorry for your troubles. hope it all smooths out.

Plus, there's a dog footprint inside the case.

tell me more...