Push 2 Blank Display Screen but Responsive

[B_B]

I've just purchased a Push 2 and am getting stuck setting up for the first time.

When plugged into my desktop the Push/Live is fully functional except for the display screen on the Push. It is backlit but completely blank.

Some discussions that have not produced a fix:
viewtopic.php?t=224679
https://help.ableton.com/hc/en-us/secti ... leshooting

I have tried;
-many different USB ports
-display driver updates
-adjusting power management of USB devices
-rebooting Live
-rebooting Push
-rebooting desktop
-having Push on before launching Live (and vice versa)
-verifying that only a single instance of Push2 is in the MIDI pref for Control/I/O


This is especially frustrating given the price tag and how much this is touted as "plug-and-play". I've already spent a day troubleshooting for a solution and have run out of suggestions to try and obviously have not been able to play around yet

Ableton Live 11 Suite

PC Specs:
Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz 3.30 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Windows 10 Pro
Version 21H1
Installed on ‎2/‎11/‎2021
OS build 19043.1826
Experience Windows Feature Experience Pack 120.2212.4180.0

[miyaru]

First things first: you discribed your problem and setup in a more than outstanding way, we see it mostly different here!

I think it’s best to contact the selling party and discribe your problems, and thing you tried. If bought new, a new Push2 should be given. So if you bought it in a store, go there, and if bought from Ableton directly - contact them and ask for a new one.

Very dissapointing, but I think it is defect……….

[Mark Williams]

Also worth checking windows device manager see if push2 is listed twice, and I presume you are plugging in the power adapter?

[B_B]

I think it’s best to contact the selling party and discribe your problems, and thing you tried. If bought new, a new Push2 should be given. So if you bought it in a store, go there, and if bought from Ableton directly - contact them and ask for a new one.

It is brand new and from an online retail partner. After a recent test, I do not think it is the Push 2 itself. I downloaded AL 11 Suite onto a laptop and this morning was able to connect the Push 2 to it and the display and everything seemed to work exactly as it should. The problem is that I need it to work with my desktop, which after switching back to it, still shows the blank screen on the Push 2

[B_B]

Also worth checking windows device manager see if push2 is listed twice, and I presume you are plugging in the power adapter?

Yes I am plugging in the power adapter.

The Push 2 is shown in a couple different locations in device manager (Sound Controller & USB devices) as seen in the first pic uploaded. The second pic shows the detail of the USB port that it is connected to.
https://imgur.com/a/dlcctdq

[miyaru]

https://imgur.com/a/PgSG0af
This is what my device manager is showing: 1 instance of Push2 and 1 instance of Push Display.......

Take a look and see if you can get it like this.

[B_B]

https://imgur.com/a/PgSG0af
This is what my device manager is showing: 1 instance of Push2 and 1 instance of Push Display.......

Take a look and see if you can get it like this.

Yes, that is exactly the same as I have in my device manager.

[miyaru]

There also was a Push2 audio thing in your USB tab, is that one correct?

[B_B]

There also was a Push2 audio thing in your USB tab, is that one correct?

That is a separate program showing details about each USB port on the computer and what device is connected to it. There is no other instance in Device Manager.

[miyaru]

It will sometimes help to delete the red marked file on the jpeg. After you have done this , restart LIve and it will install itself again. To be shure nothings lost copy the file to a safeplace first, so you can always put it back.

https://imgur.com/a/ipyYl7a