Hey everyone,
I just recently got my push 3 and I noticed something on the jog wheel where I don’t know if it’s just my device or it‘s kind of „normal“. So for example if I want to navigate through my clips, when I click left it goes smoothly but clicking right I really need to push it hard to go right. Do you think this is an hardware issue? Is anyone facing the same behavior?
Best
Jog wheel on push 3
Re: Jog wheel on push 3
Is the click physically harder to the right, or does is just react badly?
Ableton Forum Moderator
Re: Jog wheel on push 3
Sounds like a faulty HW then. Get in touch with Support
Ableton Forum Moderator
Re: Jog wheel on push 3
I had the same issue, sent them a video and they confirmed a hardware issue.
It's taken about 4 weeks to get a new unit and I should receive today...
It's taken about 4 weeks to get a new unit and I should receive today...
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TilliSound
- Posts: 18
- Joined: Tue Jun 13, 2023 8:29 pm
Re: Jog wheel on push 3
This is a normal waiting time for Ableton support. You will certainly wait a week longer.
Re: Jog wheel on push 3
when you have this problem, that it not always responds when you click the jogwheel to the right or left, it must react even little force.
i had the same problem, i have now a replacement. it is assemblage issue.
one switch... but it kills the workflow, and of course you want a perfect unit.
o already answered, in my case it did take longer only because of me, or else i had a replacement sooner.
but support is swamped. still i get answers quite fast.
i had the same problem, i have now a replacement. it is assemblage issue.
one switch... but it kills the workflow, and of course you want a perfect unit.
o already answered, in my case it did take longer only because of me, or else i had a replacement sooner.
but support is swamped. still i get answers quite fast.