Lost "CV Tools Intro" Pack

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wesslan_2049
Posts: 39
Joined: Sat Sep 23, 2023 9:24 am
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Lost "CV Tools Intro" Pack

Post by wesslan_2049 » Sat Sep 30, 2023 9:38 pm

Hi!
I followed the "Reset Push to factory settings" procedure and now I can't find the pack CV Tools Intro anywhere.

Any suggestions, work around, solution?

_
Edit: I am running on the Live Intro license
Last edited by wesslan_2049 on Sun Oct 01, 2023 10:14 am, edited 1 time in total.

[jur]
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Location: Ableton

Re: Lost "CV Tools Intro" Pack

Post by [jur] » Sun Oct 01, 2023 4:21 am

Just install the full CV Tools pack; it contains the P3 presets.
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wesslan_2049
Posts: 39
Joined: Sat Sep 23, 2023 9:24 am
Location: Usually at a European site :)

Re: Lost "CV Tools Intro" Pack

Post by wesslan_2049 » Sun Oct 01, 2023 10:12 am

[jur] wrote:
Sun Oct 01, 2023 4:21 am
Just install the full CV Tools pack; it contains the P3 presets.
Not available. I have chosen the Live Intro license.

That is fine for CV Tools Intro, if I could find it, but Intro is not enough to download the full CV Tools pack.

[jur]
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Re: Lost "CV Tools Intro" Pack

Post by [jur] » Sun Oct 01, 2023 2:11 pm

Ah ok.
I can't remember what's supposed to happen in this case, sorry. If the pack's not available even after a reboot or two, then that might be on omission on the "reset to factory" process for Intro licenses.
Might be worth contacting Support.
I'm forwarding to the Push team meanwhile.
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wesslan_2049
Posts: 39
Joined: Sat Sep 23, 2023 9:24 am
Location: Usually at a European site :)

Re: Lost "CV Tools Intro" Pack

Post by wesslan_2049 » Sun Oct 01, 2023 9:18 pm

[jur] wrote:
Sun Oct 01, 2023 2:11 pm
Ah ok.
I can't remember what's supposed to happen in this case, sorry. If the pack's not available even after a reboot or two, then that might be on omission on the "reset to factory" process for Intro licenses.
Might be worth contacting Support.
I'm forwarding to the Push team meanwhile.
Thanks for forwarding. At this point I have other contacts with support such as the noise issue on my Push, so I'm not submitting this CV pack issue to them as of now.

Tarekith
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Re: Lost "CV Tools Intro" Pack

Post by Tarekith » Sun Oct 01, 2023 9:46 pm

You should definitely let them know if you already in contact with them anyway.

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