Push 3S encoder clicking while twisting

[vitaliistep]

Hey guys,

Does somebody else have encoders clicking during twisting on their Push 3 Standalone? The issue: https://youtu.be/0QBiUAU2AW0?si=tcEo5fDlMKJUS80Y

Cheers,
Vitalii

[rabs]

Hi.

Mine does this too. I think it is basically where the encoders are quite stiff and the cap is not gripping enough so it slips a little, causing this clicking.

If I move an encoder slowly this doesn’t happen, only when I’m moving the encoder quicker does it occur.

I find this quite annoying too!

Anyone else?

[Tarekith]

If you think your unit is faulty, probably best to contact support about it:

https://www.ableton.com/en/help/

[Just_Pierre]

Looks not normal behaviour, I think. My Push 3 Standalone doesn't make that clicky sounds when turning the encoders fast as you did.

[vitaliistep]

If you think your unit is faulty, probably best to contact support about it:

https://www.ableton.com/en/help/

Thanks, I've already done. Just wanted to find out how common it is.