Push 3 ordered a week ago hasn’t shipped
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Push 3 ordered a week ago hasn’t shipped
I ordered my push 3 Monday last week. I’ve already been charged but haven’t gotten a shipped email. The website says orders are processed within 1-2 business days. I tried opening a support ticket but it was closed without anyone ever responding to it. What gives?
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Re: Push 3 ordered a week ago hasn’t shipped
That indeed takes a long time. I'm afraid you have to open a new ticket. I don't think anyone here can help you with this.
Re: Push 3 ordered a week ago hasn’t shipped
This.Just_Pierre wrote: ↑Mon Dec 04, 2023 5:32 pmThat indeed takes a long time. I'm afraid you have to open a new ticket. I don't think anyone here can help you with this.
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Re: Push 3 ordered a week ago hasn’t shipped
I tried contacting support but they just closed my ticket with no reply.
Re: Push 3 ordered a week ago hasn’t shipped
Probably means it's headed to you shortly then.
tarekith
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Re: Push 3 ordered a week ago hasn’t shipped
Stupid question - but have you searched your inbox for 'Ableton' and try your spam.
I didn't get a notification via Gmail and was convinced I had no tracking, opened a support query on the matter (which is weirdly still open and never got answered 2 weeks later). But turned out my delivery was en route and I had actually missed the email.
I didn't get a notification via Gmail and was convinced I had no tracking, opened a support query on the matter (which is weirdly still open and never got answered 2 weeks later). But turned out my delivery was en route and I had actually missed the email.
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Re: Push 3 ordered a week ago hasn’t shipped
Unfortunately yes, I double checked my spam folder and searched for "Ableton" and didn't find anything.robleighton22 wrote: ↑Tue Dec 05, 2023 1:35 amStupid question - but have you searched your inbox for 'Ableton' and try your spam.
I didn't get a notification via Gmail and was convinced I had no tracking, opened a support query on the matter (which is weirdly still open and never got answered 2 weeks later). But turned out my delivery was en route and I had actually missed the email.
Edit: I submitted a new ticket after making this post and its been closed again without anyone responding to it. WTF?!
Re: Push 3 ordered a week ago hasn’t shipped
Ok, then pretty sure this because your case is being taken care of; that's why your tickets are closed immediately. Sure communication should be better...
I now remember someone experiencing the same situation a few months back and sharing it here. I don't remember the details but a search in the forum should bring it back.
Can't you see anything in your account?
I now remember someone experiencing the same situation a few months back and sharing it here. I don't remember the details but a search in the forum should bring it back.
Can't you see anything in your account?
Ableton Forum Moderator
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Re: Push 3 ordered a week ago hasn’t shipped
Just in case someone might think I'm being rude or unreasonable I will attach a screenshot.
Last edited by phil.harmoniq on Wed Dec 06, 2023 9:13 pm, edited 1 time in total.
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Re: Push 3 ordered a week ago hasn’t shipped
No nothing in my account besides the invoice.[jur] wrote: ↑Tue Dec 05, 2023 5:34 pmOk, then pretty sure this because your case is being taken care of; that's why your tickets are closed immediately. Sure communication should be better...
I now remember someone experiencing the same situation a few months back and sharing it here. I don't remember the details but a search in the forum should bring it back.
Can't you see anything in your account?
Re: Push 3 ordered a week ago hasn’t shipped
The only thing you can do is contact support again, we really can't help you with this issue here. If they closed the ticket, that usually means it's either preparing to ship or already has though, so I would just advise to be a little more patient. They aren't trying to rip you off
tarekith
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https://tarekith.com
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Re: Push 3 ordered a week ago hasn’t shipped
"usually"?? Why are you defending Ableton's actions? All they have to do is send a simple "Your order is on it's way" response to this person. There is literally no excuse at all for them closing the tickets with no response. This customer just spent a significant amount of money and they can't get a 6 word response? And you're defending this???Tarekith wrote: ↑Tue Dec 05, 2023 6:40 pmThe only thing you can do is contact support again, we really can't help you with this issue here. If they closed the ticket, that usually means it's either preparing to ship or already has though, so I would just advise to be a little more patient. They aren't trying to rip you off
I also tried contacting Ableton with a question during their sale before buying a Push. Also twice. Neither time did I get a response. So I didn't buy it.
I bought a ROLI Seaboard Rise 2 instead. But it came with hardware issues. I tried contacting their support. But a week later and they still didn't respond. So I just returned it and got my money back.
My Arturia MiniLab 3's encoders don't work as they should when controlling Ableton. The company knows about this, many have complained, but they still refuse to fix it. Simple fix to their firmware to have the DAW script control the encoders in relative vs absolute mode. But they won't do it.
These companies really really suck anymore. But we all just keep on giving them our money and the fanboys keep on defending them like it's totally normal and cool to treat customers like crap.
Re: Push 3 ordered a week ago hasn’t shipped
I'm not defending anyone, I'm saying that in the past if someone has had a similar complaint here, usually it means their Push is on the way or about to ship. It's better than radio silence and not telling the OP anything, no?
tarekith
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https://tarekith.com
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Re: Push 3 ordered a week ago hasn’t shipped
Whilst it's a good sign I would say that is poor service on Ableton.
Re: Push 3 ordered a week ago hasn’t shipped
I agree, it’s painful for sure. I too am waiting a long time for support to help me get a replacement Push 3S due to a faulty tempo encoder. Only thing you can do is be patient.
tarekith
https://tarekith.com
https://tarekith.com