Defective move knob encoder

[Paky_7_7]

Hello everyone,
my ableton move has the first encoder that does not work well,
it does not reach the end of the stroke but the value oscillates ...
I opened a report but no one responds. How can I make my warranty valid?
The product is very nice but it is not working even less the support!

Any help?

[[jur]]

Which firmware version is it running?

[Paky_7_7]

Last firmware 1.4.1
I’ve done factory reset
The knob issue persist in live control mode

I think it's a hardware problem…

[[jur]]

It doesn't happen in Standalone?

[Paky_7_7]

It also happens in standalone

[[jur]]

Sounds like a hardware issue then.
Support will get back to you.

[Paky_7_7]

It's an hardware issue.

Thanks Ableton for support!

Great team and products