a few weeks ago I upgraded to Live 5 so i could buy the tascam us2400 and use it together. I previously had a mackie control but ended up selling it cos live 4 didnt support control surfaces, then a few weeks later...doh!
anyway i've had about a zillion crashes with us2400 and live together. sent all the logs to ableton support but they are so slow that i get one short 'maybe it's...' kind of message every 10 days. They suggested the crashes (caused by many things, mainly dragging sounds into 'drop here' area, creating new audio or midi tracks (using menu or shortcuts), moving the faders more than a tiny bit and moving multiple faders together (great huh?) and pretty much any command using the faders or knobs will cause the leds around all the knobs at the top to flicker weirdly with the midi messages coming and going.)
Another prblem is the us2400 randomly will reassign tracks 1-8 to another fader bank, but then it can split them so the faders are working on bank 1-8, but the mutes only work for those tracks on the bank 9-16 (but fail to light up) . sometimes it starts a previously ok track session by moving from tracks 1-8 to 17-24! (the live prefs are in the right order, i checked many times)
sometimes the control surface will disappear from live prefs (when its connected it is set up OK, ie Mackie control in/out port1 , xpander 1 in/out port 2 etc)
often when live crashes with us2400 it will attempt to recover the last save and fail , then fail again, b ut sometimes it will recover it on the 3rd or 4th etc attempt. SOmetimes not recovering but opening the track from 'recent' menu will cause Live to crash again.
Ableton support suggested it may be a conflict with APE manager (installed along with Audio Hijack a prog i've used for a long time with no other side effects) SUggested i removed it whcih i did but has not resolved anything and i've heard nothing back from them on the last set of crash logs sent 2 weeks ago.
FOr those who use it, you'll know that the us2400 has a number of presets buttons to best work with a number of apps such as logic, DP etc. I found that using the DP setting had the least amount of crashes (around 10 or 12 per half hour session!) Anybody using another setting with good results?
I also tried the unit with pro tools 64. LE in hui mode and seemed to function fine with none of the flickering LEDs when faders are moved etc. seemed very stable.
however i also tried it with logic plat 6.3 (and in logic optmised mode 4) logic is supposed to see the us2400 and do auto set up however it constantly freaked out the unit and added Logic control XP 3 where there was none and also confused the US2400 with my evolution midi controller. the result was instant crashing with Logic, random controls not working at all, etc.
cos i upgraded to live 5 the same day as i installed the US2400 i thought the probs were Live side, but who knows?
next step is to contact tascam maybe i have a dodgy unit but as its pretty much a dumb unit and software controlled (has firmware 1.1.3 the current update)
Ableton support said they never heard of problems with Live 5 and US2400
sorry its a long post but i tried everything i could think of before posting here
any comments most welcome
Pericles
Anyone using Tascam US2400 with Live 5? I got probs!
Me, the tascam US-2400 work well with live 5 on my machine. The only thing is the CPU Cost of it (seem to always transfert data even when no faders are moving)
I got glitch also sometime because of this.
But no configuration problem like you. Did you choose the good mode?
and did you set it up well in ableton pref?
I got glitch also sometime because of this.
But no configuration problem like you. Did you choose the good mode?
and did you set it up well in ableton pref?
Hi Shoden thanks for your reply.
yes i tried it in every mode (except Hui!) and i found that 3 crashed less. But since posting this a few days ago i've been using the 5.2.1 beta with bug reporter and yesterday sent ableton support around 25 ALP files with the crashes in. I think we narrowed the probs down to the US2400 rather than any plugins...
i also spent a long time on phone with tascam support yesterday and we ran some tests in Logic 6.3 pro - ( i have but never use it) and it was still freaky behavoiur even in Logic mode 4
am waiting for the tascam support guy to get back to me with how he is best using it with Live 5 ( and the bug report version i sent him).
I'm getting to the conclusion that even though the Tascam is a 'dumb' box and that software conflict were my first impressions, that the unit may be faulty.
one test we tried was opening SoftLCD with sequencer to see if the unit was sending data to it. although the USB light on the tascam flickered when moving faders, nothing appeared on SoftLCD strip - apparently its supposed to respond visibly to fader, knobs etc being moved.
so I;m waiting. i hope to get it resolved otherwise i have to go back to Mackie control with less faders
one of the work arounds that tascam originally told me was set the COntrol + 2 XPs to ports 2, 3, 4 and miss out port 1 and then use Native mode. Well native mode controls nothing, and leaving out port 1 in ableton set up means no connection between software and the unit.
I have had it working in that i will start up and work fine with a session until i start moving faders, or knobs or try to create new tracks either by crop and drag or using edit menu in live. and when any faders or knobs are moved all the LEDs flicker randomly on tracks that are not set up in Live (i.e. tracks 7 - 24 when i have only 6 tracks in a session)
what mode are you using?
and do hyou have Mackie Control on Port 1 in/out, then 2 XPs on Ports 2/3 respectively?
cheers
Pericles
yes i tried it in every mode (except Hui!) and i found that 3 crashed less. But since posting this a few days ago i've been using the 5.2.1 beta with bug reporter and yesterday sent ableton support around 25 ALP files with the crashes in. I think we narrowed the probs down to the US2400 rather than any plugins...
i also spent a long time on phone with tascam support yesterday and we ran some tests in Logic 6.3 pro - ( i have but never use it) and it was still freaky behavoiur even in Logic mode 4
am waiting for the tascam support guy to get back to me with how he is best using it with Live 5 ( and the bug report version i sent him).
I'm getting to the conclusion that even though the Tascam is a 'dumb' box and that software conflict were my first impressions, that the unit may be faulty.
one test we tried was opening SoftLCD with sequencer to see if the unit was sending data to it. although the USB light on the tascam flickered when moving faders, nothing appeared on SoftLCD strip - apparently its supposed to respond visibly to fader, knobs etc being moved.
so I;m waiting. i hope to get it resolved otherwise i have to go back to Mackie control with less faders
one of the work arounds that tascam originally told me was set the COntrol + 2 XPs to ports 2, 3, 4 and miss out port 1 and then use Native mode. Well native mode controls nothing, and leaving out port 1 in ableton set up means no connection between software and the unit.
I have had it working in that i will start up and work fine with a session until i start moving faders, or knobs or try to create new tracks either by crop and drag or using edit menu in live. and when any faders or knobs are moved all the LEDs flicker randomly on tracks that are not set up in Live (i.e. tracks 7 - 24 when i have only 6 tracks in a session)
what mode are you using?
and do hyou have Mackie Control on Port 1 in/out, then 2 XPs on Ports 2/3 respectively?
cheers
Pericles
US2400 Tascam problem fixed (I think)
After a few weeks of haivng this nightmare I've had a breakthrough. Below is the msg i just sent to Ableton Support on the subject. Hopefully, if anyone else has the same problem then reading this may solve it.
As a footnote, TASCAM support suggested that i try upgrading the firmware again but on the PC, in case the issue was just the MAC OSX installer... dare i try? maybe... but first I'm going to give a thorough testing whilst it's working!javascript:emoticon(':roll:')
Rolling Eyes
As a footnote, TASCAM support suggested that i try upgrading the firmware again but on the PC, in case the issue was just the MAC OSX installer... dare i try? maybe... but first I'm going to give a thorough testing whilst it's working!javascript:emoticon(':roll:')
Rolling Eyes
Hi (Friendly ABleton Support Man)
Anyway we have a significant breakthrough on the TASCAM front.
Their support had suggested I return the unit to factory state which
was firmware V1.20 - however the re install using the online updater
would not work. The later version 1.31 would not let Updater V1.20 see
the unit.
But today i had an idea - I got a PC laptop, installed a copy of my
Live 5.2 and configured the TASCAM for PC. I had the same weird
problems as on the Mac (although Live appeared to be more stable on
PC)
Then I tried the V1.20 installer and hey presto it overwrote the
V1.31. So I set up the TASCAM as Mackie + 2 XPs as per Live manual.
And now there are no longer stranger flickering LEDS, drop files to
create new tracks works and messing around with faders and knobs too,
and none of the flickering behavoiur from the TASCAM.
I then reconnected the TASCAM to my Mac and sure enough the unit was
perfectly stable with Live.
So I will keep testing this but I can feel that it's working now.
So please pass on this info to your remote surfaces guy - V1.31 of the
US2400 firmware is the culprit at least on my machine.
So official TASCAM advice to upgrade on purchase (they say this also
so you can use SoftLCD a virtual scribble strip app) should perhaps be
ignored by anyone wishing to use LIve with this unit.
For my part I'd rather use tape scribbles and have a working unit!
I will post these findings also on Live forum in case anyone else has
these issues.
Thanks for your help and looking fwd to Live 6 (although not to having
to pay again quite so soon, but there you go..)
Cheers
Pericles
Hi
I just got an intelImac and upgraded to live 5.2.1 intel and i am having the same problems as you Pericles.
I tried the rollback to version 1.20 and this has helped cu tdown on crashes as you suggested, but i am still crashing, and even getting a purple screen and imac crash too...
im sick as a dog that this isnt gonna work with my imac without the usual bollocks
did you have any more luck on your install?
cheers
W
I just got an intelImac and upgraded to live 5.2.1 intel and i am having the same problems as you Pericles.
I tried the rollback to version 1.20 and this has helped cu tdown on crashes as you suggested, but i am still crashing, and even getting a purple screen and imac crash too...
im sick as a dog that this isnt gonna work with my imac without the usual bollocks
did you have any more luck on your install?
cheers
W
Mobile setup = mac laptop OSx 10.5, Live 7 Tacscam US2400, Motu 828mk11
Hi wooly
actually i've been so relieved that it's working at all for the mixes i've had to do in the last couple of weeks that i'm loathed to tempt fate and reinstall the V.1.31 - I'm using mine in mode 3 at the moment on V.1.20 and all seems fine. i still get the usual live crashes but at least they're for other reasons (BFD - you CPU hungry beast)
to be honest i can live without the weird SOFtlcd prog that needs a magnifying glass to read and sits on top of the dock and won't let you at it. good old tape strips for me!
I'd really like to get the intel quad mac but scared that i'm gonna have more probs. you know what it's like you spend a few weeks in agony and once you get things sort of working, you get nervous about going thru all that again. I'm sure when live 6 comes out it'll be the same!
what mode are you using?
did you manage to roll back to the earlier version on the Mac installer? or did you do it connected to a PC? the Mac installer was definitely corrupting the installs. Seems that everyone out there is using the tascam with PC as you are the first person i came across with these probs, ditto Live support...
if you tried roll back only on the mac then try it on PC (pain if you have to carry the tascam somewhere!)
cheers
pericles
actually i've been so relieved that it's working at all for the mixes i've had to do in the last couple of weeks that i'm loathed to tempt fate and reinstall the V.1.31 - I'm using mine in mode 3 at the moment on V.1.20 and all seems fine. i still get the usual live crashes but at least they're for other reasons (BFD - you CPU hungry beast)
to be honest i can live without the weird SOFtlcd prog that needs a magnifying glass to read and sits on top of the dock and won't let you at it. good old tape strips for me!
I'd really like to get the intel quad mac but scared that i'm gonna have more probs. you know what it's like you spend a few weeks in agony and once you get things sort of working, you get nervous about going thru all that again. I'm sure when live 6 comes out it'll be the same!
what mode are you using?
did you manage to roll back to the earlier version on the Mac installer? or did you do it connected to a PC? the Mac installer was definitely corrupting the installs. Seems that everyone out there is using the tascam with PC as you are the first person i came across with these probs, ditto Live support...
if you tried roll back only on the mac then try it on PC (pain if you have to carry the tascam somewhere!)
cheers
pericles
Hi Pericles
I have a new imac intel 2.gb dual core with2gb ram ( as well as the other machines in my sig)
i did successful roll back to version 1.20 using the mac installer and have reduced the amount of crashes but its still irritating thats it does... i noted some of these were when browsing/replacing operator sounds when live was playing or adding a return track whilst playing etc.
i thought buying a new mac and buying the intel upgrade of live would help but im starting to realise its the tascam firmware thats the problem.. at least your rollback idea helps a bit
ps im in london too... were probably the only peeps using macs in london with a US2400
W
I have a new imac intel 2.gb dual core with2gb ram ( as well as the other machines in my sig)
i did successful roll back to version 1.20 using the mac installer and have reduced the amount of crashes but its still irritating thats it does... i noted some of these were when browsing/replacing operator sounds when live was playing or adding a return track whilst playing etc.
i thought buying a new mac and buying the intel upgrade of live would help but im starting to realise its the tascam firmware thats the problem.. at least your rollback idea helps a bit
ps im in london too... were probably the only peeps using macs in london with a US2400
W
Mobile setup = mac laptop OSx 10.5, Live 7 Tacscam US2400, Motu 828mk11
that's a pain that you;re still getting crashes tho... is it directly the result of / or when using the tascam? since i rolled back i've had no crashes caused by the unit only by other live issues - including operator btw,
it might be worth trying to reinstall the v1.20 via your PC if the unit is still crashing on you.
i actually had a mackie control when i first started buying gear for home use and then found live 2 and loved it, just before Live 5 came out i sold it as i was only using it for the odd mix in PT and thinking 'i wish it worked with Live'.
so i was happy to get the tascam working at last as the thought of shelling out for mackie plus 2 XTs to get the same number of faders was a bit galling.
btw did your tascam arrive OK? mine has a bent fader and was completely unstable - i had to take off all the feet and rearrange them to make it level on the desk - i read some other people had this prob too.
actually i still can't beleive it works when i move the faders - after so many crashes before....
good luck!
pericles
it might be worth trying to reinstall the v1.20 via your PC if the unit is still crashing on you.
i actually had a mackie control when i first started buying gear for home use and then found live 2 and loved it, just before Live 5 came out i sold it as i was only using it for the odd mix in PT and thinking 'i wish it worked with Live'.
so i was happy to get the tascam working at last as the thought of shelling out for mackie plus 2 XTs to get the same number of faders was a bit galling.
btw did your tascam arrive OK? mine has a bent fader and was completely unstable - i had to take off all the feet and rearrange them to make it level on the desk - i read some other people had this prob too.
actually i still can't beleive it works when i move the faders - after so many crashes before....
good luck!
pericles
Thanks for the fast reply P
I guess i could try the pc reinstall of the firmware again just to see if it makes a difference. I let you know
BTW what did the tascam peeps tell you? Do you know if they are going to add LIve to the firmware?
Cheers
P
I guess i could try the pc reinstall of the firmware again just to see if it makes a difference. I let you know
BTW what did the tascam peeps tell you? Do you know if they are going to add LIve to the firmware?
Cheers
P
Mobile setup = mac laptop OSx 10.5, Live 7 Tacscam US2400, Motu 828mk11
well the tascam support guy was very friendly, but 90% of the fix came from me self diagnosing. All he said was it should work with Live (mind you Live Support said the same thing) - it seems odd that no one had previously had that mac install upgrade prob , cos i tried reinstalling 3 times on the mac and still had probs. The odd thing was that it worked in PT HUI mode, although i didnt let on to tascam cos i was expecting to have to change the unit. WIth logic it was even more insane than with Live - lights would flash randomly and the controls for strip 1-8 would light up on strip 17-24 etc.
i don't think they're are gonna do anything more with the US2400 as its part of the EEC 'too much lead' rule which is why they've been dumped in EUrope at less than half price. Having said that when i read that on the Dr WHo run Tascam US2400 forum someone mentioned the KOrg Legacy with the cute controller was going cheap in Euroland and sure enough i picked it up from www.thomann.de for 109 quid less than the plug in only version in the UK.
hope you didnt pay more than 600ish for US2400!?
P
i don't think they're are gonna do anything more with the US2400 as its part of the EEC 'too much lead' rule which is why they've been dumped in EUrope at less than half price. Having said that when i read that on the Dr WHo run Tascam US2400 forum someone mentioned the KOrg Legacy with the cute controller was going cheap in Euroland and sure enough i picked it up from www.thomann.de for 109 quid less than the plug in only version in the UK.
hope you didnt pay more than 600ish for US2400!?
P
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lawsonmusic
- Posts: 4
- Joined: Tue Aug 08, 2006 1:59 pm
- Location: USA
Really a shame the US-2400 doesn't work with LIVE. Its nothing but crash and trash preferences for me, so I just gave up. The US2400 works great for me with DP, Logic, Pro Tools 7LE, Nuendo, and Reason. With LIVE, its just one bug after another not matter which software rev is in the thing or what mode I choose. Its a bigger shame that TASCAM has discontinued the thing. As far as a great overall device with a lot of faders, it has no rival. I gave up a Mackie Control for it when it came out because I just couldn't see spending all that extra money for more fader banks. Overall, except for the LIVE problem, my US-2400 is a very important part of my studio setup.
A little update on whats been happenin
I have a few changes since last post
I swapped out my 2 gb memory for the 512mb one that came with the intel mac 2gb dual core machine and there have been a radical amount of crashes less.. I actually only had one since (one day of testing and one whole night of leaving the machine running with automation.. ..including using midistroke, quickkeys and midipipe macros at the same time...
I also have connected up a new mackie onyx 400f as an audio interface though i started to see the diffrence before i did this.
its early days but it looks like my problem with the intel verison and the intel mac was bad memory ...go figure
anyway im currently holding my breath in case it all falls down
I feel a bit the way lawsonmusic does... the US 2400 is really what i want to use with Live NOT the other programs. If in the end i cant get it to behave (though it looks good at the mo ) i will just have to move to another program though nothing compares to live creative flexibility
W
I have a few changes since last post
I swapped out my 2 gb memory for the 512mb one that came with the intel mac 2gb dual core machine and there have been a radical amount of crashes less.. I actually only had one since (one day of testing and one whole night of leaving the machine running with automation.. ..including using midistroke, quickkeys and midipipe macros at the same time...
I also have connected up a new mackie onyx 400f as an audio interface though i started to see the diffrence before i did this.
its early days but it looks like my problem with the intel verison and the intel mac was bad memory ...go figure
anyway im currently holding my breath in case it all falls down
I feel a bit the way lawsonmusic does... the US 2400 is really what i want to use with Live NOT the other programs. If in the end i cant get it to behave (though it looks good at the mo ) i will just have to move to another program though nothing compares to live creative flexibility
W
Mobile setup = mac laptop OSx 10.5, Live 7 Tacscam US2400, Motu 828mk11
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lawsonmusic
- Posts: 4
- Joined: Tue Aug 08, 2006 1:59 pm
- Location: USA
I still love using LIVE, I just can't configure the US-2400 with it in preferences or my LIVE sets simply become unstable. I wish I could use the surface with it the way i do with the other apps. Ironically, the software whose tech support was least verbally supportive of the US-2400 was Digidesign for Pro Tools LE 7, yet I've had the best results with it and the 2400.
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mr.wiggles
- Posts: 6
- Joined: Thu Jun 01, 2006 7:11 pm