Can`t seem to upgrade

djimagine · Post by **djimagine** » Sun Oct 01, 2006 10:03 am

I`m current live 5 user abroad trying to upgrade online but I`m having trouble with the upgrade window. It keep getting a message of no upgrade now. Any suggestions as I have already written Ableton, checked the support faqs, logged in again and again and yes I have the demo. With no way to purchase the upgrade though I no way to change the demo to full version without the serial number. I checked the previous threads too. So I`m open to problem solving tips??

Thanks in advance.

I think it may be something simple I miss somehow?

djimagine · Post by **djimagine** » Sun Oct 01, 2006 4:54 pm

Bump?

continuous · Post by **continuous** » Sun Oct 01, 2006 5:03 pm

pretty random advice here but...

maybe try a different browser?

clear the cache of your browser (in preferences)?

cheers

Acidfever · Post by **Acidfever** » Sun Oct 01, 2006 5:05 pm

djimagine wrote:Bump?

Try this:

Go here:

http://www.ableton.com/pages/shop_new/full

Click you want to purchase the full version and then see if just maybe the upgrade was allready on your shopping cart. If it is you cannot select it a second time!

Remove the full version and proceed to checkout.

If not....well can't help trying!! This is what happened to me!

djimagine · Post by **djimagine** » Sun Oct 01, 2006 5:22 pm

Acidfever wrote:
djimagine wrote:Bump?
Try this:

Go here:

http://www.ableton.com/pages/shop_new/full

Click you want to purchase the full version and then see if just maybe the upgrade was allready on your shopping cart. If it is you cannot select it a second time!

Remove the full version and proceed to checkout.

If not....well can't help trying!! This is what happened to me!

THANKS MAN!!!!! You are a lifesaver downloading and setting it up at this minute. Strange how the shop page is set up. Thanks again I think that Ocean guy has the same problem.

Off to set up Live 6 he, he,

LOFA · Post by **LOFA** » Sun Oct 01, 2006 5:24 pm

I just lost a hour trying to get it dl. It says now in safari that it will be two hours.
Edit: but the demo is loading REALLY fast. I'm not sure what to make of THAT. Hopefully I can unlock from it.

Pisses me off because I don;t even have time to pplay around, I just wanted to help set the record on straight on the microkontrol issue since I finally got my library to work.

djimagine · Post by **djimagine** » Sun Oct 01, 2006 5:29 pm

Just follows Acidfever`s advice and make sure you delete the full version out of your cart and keep the upgrade at the check out.

LOFA · Post by **LOFA** » Sun Oct 01, 2006 5:31 pm

djimagine wrote:Just follows Acidfever`s advice and make sure you delete the full version out of your cart and keep the upgrade at the check out.

Can't do that. I have two liscenses at the moment and it would try to upgrade my second one to 6.

EDIT: Yeah, this method looks like it is working (from the demo.)

Yep- it asked me for my serial #. Sweet. Looks like it found some of my presets too.

LOFA · Post by **LOFA** » Sun Oct 01, 2006 5:44 pm

EDit:

missed a character! Things should run fine now!

EDIT:

Nope- I still get the bouncy ball instead of succeful serial # unlock.

marky · Post by **marky** » Wed Oct 04, 2006 1:57 pm

Same problem here chaps.. I get the "this extension is not available"