My live is no longer working

Tricky35 · Post by **Tricky35** » Wed Nov 22, 2006 9:50 pm

My ableton live 5.0.2 was working fine for months and then one day gave me this message and since then I haven't been able to even start the program.

Runtime error!
Program c:\Programfiles\ableton\live 6.0.1\program\live 5.0.2.exe

I've tried uninstalling reinstalling, installing different versions, messed about with that direct draw and stuff too. Nothing seems to work. Does anyone know how to fix this problem?

Amaury · Post by **Amaury** » Thu Nov 23, 2006 12:11 am

Hi,

Try deleting the preferences.cfg file that is in that folder:

# Windows (Live 4 and later versions): C:/Documents and Settings/your user name/Application Data/Ableton/Live/Preferences
# Mac OS X: /User/Library/Preferences/Ableton

I may got corrupted. And you should update your version to Live 5.2.2, which is the latest bugfix.

Kind regards,
Amaury

Tricky35 · Post by **Tricky35** » Thu Nov 23, 2006 12:37 am

Thanks for the reply but I'm afraid that doesn't work. I'm almost convinced it is Live conflicting with something else on my machine. If install the same version of Live on another machine it works fine, but if I reinstall onto mine it doesn't make any difference. I have tried Live 6.0.1 that doesn't work either

Amaury · Post by **Amaury** » Thu Nov 23, 2006 12:45 am

Tricky35 wrote:Thanks for the reply but I'm afraid that doesn't work. I'm almost convinced it is Live conflicting with something else on my machine. If install the same version of Live on another machine it works fine, but if I reinstall onto mine it doesn't make any difference. I have tried Live 6.0.1 that doesn't work either

Hi,

Only that if the preferences file has gone corrupted, you need to delete it, and Live will re-create a fresh one automatically (you'll have to set your preferences again). Re-installing Live does not erase the preferences file, and installing a new version, the preferences are taken from the older version to match your taste. So, do try my suggestion as to see if it is the problem.

Kind regards,
Amaury

Tricky35 · Post by **Tricky35** » Thu Nov 23, 2006 3:16 am

Thankyou for your suggestion but I've deleted the preferences.cfg and it still won't start

Amaury · Post by **Amaury** » Thu Nov 23, 2006 2:17 pm

Hi,

Can you try with not external gear plugged then? Using only the internal soundcard?

Other possibility: a plugin would give a problem. To find out, move the content of your plugin folder to a temporary folder, and restart Live. If it starts, move back you plugins by small numbers to the right folder, and restart Live each time. That way you can find out which plugin is causing the trouble.

Kind regards,
Amaury

cwar05 · Post by **cwar05** » Fri Nov 24, 2006 9:14 am

Try to uninstall Quicktime!

I had the same message yesterday and it works now!

Cheers

Cwar05

Tricky35 · Post by **Tricky35** » Sun Nov 26, 2006 10:05 pm

Uninstalled quicktime and Live is now working again, thanks a lot champ you're a legend

cwar05 · Post by **cwar05** » Sun Jan 11, 2009 1:17 pm

you re welcome!

supamonsta · Post by **supamonsta** » Mon Jan 12, 2009 11:00 pm

My LIFE is no longer working

what's this shit with quicktime???