Ableton Support Sucks....Live6 Not Finding Samples

teknoguitar · Post by **teknoguitar** » Mon Jan 22, 2007 2:44 am

Ok, yes I am pissed and have every right to be so.

I have emailed Ableton 4 times now and just so tired of what gets lost or ignored in the translation from English to the German's perception of English

I have all the samples and presets in the Ableton Library folder....I CAN SEE THEM!

And they fail to load manually or if they are dragged to Impulse or Sampler.

I am trying to load Instrument Rack presets and they about 75% show up empty while other load?

I do not know how else to expalin this!
When will Ableton have phone support for the U.S.
This is bullshit.

djZen · Post by **djZen** » Mon Jan 22, 2007 4:13 am

My 6 has no freeckng Beat folder in its clips folder...imagine that..no beats ..this is daisy dukes without Daisy,

leedsquietman · Post by **leedsquietman** » Mon Jan 22, 2007 6:21 am

why don't you try deleting the preferences file or uninstall/reinstall?

I had this situation with the Live 6 demo but uninstalled it and reinstalled and it worked fine 2nd time - stuff happens with software, Cubase had issues like this too and worked fine after some tinkering.

I uninstalled the demo and loaded up 6.0.1. from the DVD-rom in the box and everything worked fine, as did the update to 6.0.3. but some people have had this issue.

btw - Ableton support got back to me within 3 days on an issue I was having with the demo version with informative and helpful information which remedied the problem - you want service that sucks - Steinberg with Cubase - now those muthas reply to nothing and a myriad of problems were resolved by other users in the cubase.net forum, then they do stuff like promise updates for months and months and then after promising several times it's going to happen - we no longer have the resources so it won't be happening as we are now supporting the updates to Nuendo and Cubase 4. Sorry but that's how it will be - goodbye

leedsquietman · Post by **leedsquietman** » Mon Jan 22, 2007 6:22 am

and then they ban you from the forum if you get upset about their attitude and post how you feel ...

teknoguitar · Post by **teknoguitar** » Mon Jan 22, 2007 7:00 am

Are you talking about a full reinstall?

Is there a way to just uninstall/reinstall just my library...still a giant pain and would it fix anything...the files are there.

Once again why should I have to do that when the program is not finding the samples that are in thier proper folder and place on my system?

Here is my system info:
Dual 2.66 Intel Mac, 4GB Ram, 10.4.8, Live 6.0.3

I have learned to actually number my issues in support emails to Ableton...only to have them ignore one or more of the clearly numbered issues.

No phone support in the U.S. and plenty of problems that go unanswered in by email support.

My complaint is valid and extremely realistic....
I AM NOT GETTING WHAT I PAID FOR!!!!!!!!!!!!!!

leedsquietman · Post by **leedsquietman** » Mon Jan 22, 2007 7:35 am

I hear ya bro, they should be doing more for you...

some similar probs....

http://www.ableton.com/forum/viewtopic. ... es+missing

http://www.ableton.com/forum/viewtopic. ... references

http://www.ableton.com/forum/viewtopic.php?t=51788 (deleting preferences sometimes allows live to repoint to correct locations, this explain how to delete the preferences.cfg file if needed - on reboot Live will go through the setting u ppreferences folder again)

Pitch Black · Post by **Pitch Black** » Mon Jan 22, 2007 7:45 am

leedsquietman wrote:and then they ban you from the forum if you get upset about their attitude and post how you feel ...

Dude, you can call me an ableton apologist, but I'm 99% sure that statement is just plain wrong.

Please point out a forum user who has been banned for complaining about ableton. It hasn't happened in the last 4 years as far as I've been aware.

It's really hard FUCK SHIT BALLS COCK PENIS NIPPLE-BREATH to get banned from this board.

forge · Post by **forge** » Mon Jan 22, 2007 10:47 am

Pitch Black wrote:
leedsquietman wrote:and then they ban you from the forum if you get upset about their attitude and post how you feel ...
Dude, you can call me an ableton apologist, but I'm 99% sure that statement is just plain wrong.

Please point out a forum user who has been banned for complaining about ableton. It hasn't happened in the last 4 years as far as I've been aware.

It's really hard FUCK SHIT BALLS COCK PENIS NIPPLE-BREATH to get banned from this board.

I think he meant steinberg

hoffman2k · Post by **hoffman2k** » Mon Jan 22, 2007 11:11 am

Install the livepack "fixes".

http://www.ableton.com/livepacks

And read the 2 threads about compatibility that are a sticky in this section.

teknoguitar · Post by **teknoguitar** » Mon Jan 22, 2007 6:53 pm

Are you talking about the Live 4 & 5 "Compatibility" packs? I do not see anything labeled "Fixes" and this is a perfect example of what I am talking about.

Show me where on your link it uses the word "Fixes". Label and reference things with the exact details and wording used please.

If you are suggesting the Compatiblility packs are the fix for my sample trouble I have both 4 & 5 installed and they have not fixed the problem.

hoffman2k · Post by **hoffman2k** » Mon Jan 22, 2007 8:37 pm

Gregor wrote:Dear All,

We changed the folder layout of Live's library in various places, which
makes an transformation from Live 5 to Live 6 necessary. The most
prominent change in this is probably that presets has grouped by one
further level of folders below the "Presets" folder. Live 6 can't "see"
presets in a Live 5 library and v.v. The transition should be
straightforward, a number of "issues" have been reported however, with
different background:

1. The Live 6 Basics package replaces the Live 5 essential package. Part
of this replacement is that most of the Simpler presets, which came with
Live 5 are removed. Due to a small (but unluckily effective) issue with
this replacement also the samples from this presets are removed, which was
not intended (only unmodified samples and presets from the original
Essential package could have been deleted). Anyway since this is annoying,
confusing, and results in broken sets with a number of users we upload in
the next days a Live 5 Essential compatibility package, which can be
downloaded by anyone and installed using the normal "Install Live Pack"
function. It will contain the Live 5 Presets and Samples missing from the
Live 6 Basics package. (Note that simply installing the Live 5 Essential
Pack doesn't work, since it would install the Presets into different
folders.)

2. When installing Live 6 for the first time Live detects whether a Library
has been installed with a previous Live 5 already. If so it requests
either to upgrade this library or to chose a different folder to install
its default packages.

Live 5 won't work with a Live 6 library. Upgrading is not reversible
however, i.e. there's no (simple) way to transform a Live 6 library back to
a Live 5 library layout. Either keep a backup of your Live 5 library if
you need or want to work parallel with Live 5, or don't take the upgrade
(by choosing a different folder).

Once upgraded no further trial for upgrade will be done automatically.
When you have chosen a new folder in the first Live won't check for upgrade
later therefore.

If you later want to upgrade an existing Live 5 library use the "Set
Library Path" setting in Preferences' File/Folder Pane. Once Live detects
here a Live 5 Library it will offer to upgrade that folder, too.

3. For all users who took part in the beta testing we recommend: Please
choose either a new and empty folder or a Live 5 Library, which has not
been touched by a Live 6 Beta, when installing a final Live 6.0.x version.
The upgrade mechanism should work on an hybrid Library layout, but
unexpected side effects could take place.

Kind regards,
Gregor

and

Friedemann wrote:Dear All,

After upgrading the Library from Live 5 to Live 6,
some samples that came with the 'Essentials' Live Pack
in Live 5 can be missing in Simpler or Impulse.

We will provide a Live 5 Compatibility Live Pack soon that
contains these samples and can be installed in a
Live 6 Library.

Edit:

The compatibilty pack is available at the URL
http://www.ableton.com/_common/download ... bility.zip

After downloading, extract the Live Pack Live5Compatibility.alp
from the zip file and install it in Live 6. This should bring back
the samples fromLive 5's Essentials Pack.

Sorry for any inconvenience,

Best regards, Friedemann

http://www.ableton.com/forum/viewtopic.php?t=49262
http://www.ableton.com/forum/viewtopic. ... 27&start=0

These 2 threads are on top of the support forum.

hoffman2k · Post by **hoffman2k** » Mon Jan 22, 2007 8:39 pm

teknoguitar wrote:Are you talking about the Live 4 & 5 "Compatibility" packs? I do not see anything labeled "Fixes" and this is a perfect example of what I am talking about.

Show me where on your link it uses the word "Fixes". Label and reference things with the exact details and wording used please.

If you are suggesting the Compatiblility packs are the fix for my sample trouble I have both 4 & 5 installed and they have not fixed the problem.

See above post.
The new structure of the library is causing your trouble.
It should clear up most of your questions.

leedsquietman · Post by **leedsquietman** » Tue Jan 23, 2007 4:15 am

I totally meant Steinberg - those guys are lock thread crazy and have banned dozens of people for complaining that the promised update to SX3 has been permanently pulled.

I was actually saying Ableton's support was good imho although they are obviously not doing as well as they could for the poster of the thread...