Ableton Tech Support.

neuromyth · Post by **neuromyth** » Fri Mar 02, 2007 6:43 pm

hey,
Iv been contacting ableton support the past few months and I never get an answer back from them,and Iv got a major problem...I don't know what to do anymore so hopefully I can get your attention on here.

thx.

Machinate · Post by **Machinate** » Fri Mar 02, 2007 6:44 pm

Hi.

-.... so, what's the problem?

cosmosuave · Post by **cosmosuave** » Fri Mar 02, 2007 7:31 pm

This major problem... Is it personal or technical?

sweetjesus · Post by **sweetjesus** » Fri Mar 02, 2007 7:35 pm

cosmosuave wrote:
This major problem... Is it personal or technical?

nebulae · Post by **nebulae** » Fri Mar 02, 2007 7:39 pm

cosmosuave · Post by **cosmosuave** » Fri Mar 02, 2007 7:44 pm

sweetjesus wrote:
cosmosuave wrote:
This major problem... Is it personal or technical?

nebulae · Post by **nebulae** » Fri Mar 02, 2007 7:48 pm

"I am one sexy bitch."

nebulae · Post by **nebulae** » Fri Mar 02, 2007 7:50 pm

"Go blow yourself, Mahatma...I'm way sexier!"

went to the gypsy · Post by **went to the gypsy** » Sat Mar 03, 2007 12:39 am

<img src="http://www.blogfrei.de/metalust/foucault.jpg"><br>

<img src="http://www.comedy-zone.net/images/peopl ... r-paul.jpg"> <br>

<img src="http://www.downtowngeorgetownassociatio ... n.gif"><br>

-wttg-[/img]

nebulae · Post by **nebulae** » Sat Mar 03, 2007 2:11 am

You gotto learn to do images right.

Voodu · Post by **Voodu** » Sat Mar 03, 2007 2:19 am

you can make fun all you want. I've seen posts like this before, and never thought anything about it. Well, recently I had to contact tech support. The op is dead on. I got a first response asking me three questions that I already answered in my original email.

20days went buy and in this time live 6.0.5 was released and I had updated. I sent an email asking what the staus on the problem was. I got an email back..."sorry for the delay, have you updated to 6.0.5?" Nothing that had to do with any research the tech support person may have done, although I doubt there was any.

Basically this was about a rogue plug-in. I just gave up. I figured what the hell, I've gone years without needing tech support, but I do understan the op's frustration.

udp · Post by **udp** » Sat Mar 03, 2007 2:51 am

Voodu wrote:you can make fun all you want. I've seen posts like this before, and never thought anything about it. Well, recently I had to contact tech support. The op is dead on. I got a first response asking me three questions that I already answered in my original email.

20days went buy and in this time live 6.0.5 was released and I had updated. I sent an email asking what the staus on the problem was. I got an email back..."sorry for the delay, have you updated to 6.0.5?" Nothing that had to do with any research the tech support person may have done, although I doubt there was any.

Basically this was about a rogue plug-in. I just gave up. I figured what the hell, I've gone years without needing tech support, but I do understan the op's frustration.

Then the op should state his problem.

Voodu · Post by **Voodu** » Sat Mar 03, 2007 3:25 am

you got me on that one.

rbmonosylabik · Post by **rbmonosylabik** » Sat Mar 03, 2007 3:31 am

That's the way germans handle problems. They'll make you go round and round the problem and the non working solutions until something snaps in your head and you say "AHA! I KNOW HOW TO FIX IT"

It's pretty genious and gratifying for the user once you think about it.

Machinate · Post by **Machinate** » Sat Mar 03, 2007 8:33 am

udp wrote:
Voodu wrote:I do understan the op's frustration.
Then the op should state his problem.

exactly - esp. since I asked him/her directly.

It's only been a short time of course, but if this is in any way indicative of how the OP handles written communication, then we can't really blame ableton for not solving the problems...

Neuromyth, it has happened on more than one occasion that the collective wisdom of this forum has cracked many an issue. Let's hear about it!