is 5.2 update free?

2neurontin · Post by **2neurontin** » Mon Apr 09, 2007 11:23 am

I thought that if you purchased Live 5, you could get the update 5.2 for free. Is this not the case?

After I downloaded 5.2 to my Mac, before I could use it, it prompted me for a new serial number for the 5.2 which I didn't have. Where do I get it?

Thanks

Amaury · Post by **Amaury** » Mon Apr 09, 2007 11:45 am

Hi,

If you unlocked Live 5 before January 10th 2006, then you have to pay a small fee for the Intel Mac upgrade, which is 5.2. But that fee will be fully reimbursed if you later choose to upgrade to Live 6.

Regards,
Amaury

2neurontin · Post by **2neurontin** » Mon Apr 09, 2007 12:04 pm

i have the download on my computer. I don't recall it pointing me to a price or a method of payment.

where do i go to pay the fee? and how much is the "small fee"?

Amaury · Post by **Amaury** » Mon Apr 09, 2007 12:07 pm

Hi,

You've got to go on our website, in the shop's upgrade page. You first have to be logged in to your account and have your current serial number registered n order to see the right upgrade options:
http://www.ableton.com/upgrade

Regards,
Amaury

2neurontin · Post by **2neurontin** » Tue Apr 10, 2007 12:16 pm

I did what you said and I got the following message -

The serial number you entered is already registered to another user account. Our support team has been notified.

Now, I did just get my new Mac and had Live installed on my Dell january of 06. I don't even remember creating an account on ableton except on the forum. When I uninstalled 5 from my Dell, I don't think I used the actual software CD. Is that what I have to do?

please advise. thank you for your patience.

2neurontin · Post by **2neurontin** » Tue Apr 10, 2007 12:37 pm

HEY Amaury,

all is cool. i was looking at the wrong page. 5.2 is safe and sound on my machine