where else to go?

malenko · Post by **malenko** » Wed Apr 18, 2007 5:30 pm

Hello

I had a question for customer care about my order, and i have emailed them twice but both have been delivery failures, so sorry for posting bout it in this forum but was hopin to get a reply this way.

I ordered the printed manual a few weeks ago and it still aint turned up??
My order number is 20000000000000699670

Thanx

Amaury · Post by **Amaury** » Wed Apr 18, 2007 7:16 pm

Hi,

Are you using that address?

[email protected]

Regards,
Amaury

malenko · Post by **malenko** » Wed Apr 18, 2007 7:48 pm

Yeah im using that address, have done through my hotmail twice but both returned failed

Cheers

Amaury · Post by **Amaury** » Wed Apr 18, 2007 7:50 pm

Hi,

What is the failure notice says? What did not work?

Regards,
Amaury

dom · Post by **dom** » Wed Apr 18, 2007 7:52 pm

please check the bounces for the term "spam score".
is it in there?
hotmail addresses get filtered often lately by the spamfilter.

cheers,
dom

malenko · Post by **malenko** » Wed Apr 18, 2007 8:05 pm

this is what the delivery failure reply says-

This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. [email protected]

malenko · Post by **malenko** » Wed Apr 18, 2007 8:07 pm

as regard to the spam score im afraid i dont have a clue what thats all about

dom · Post by **dom** » Wed Apr 18, 2007 8:08 pm

there should be more text, are you sure there's only this single line?

edit: try a decent email account (one that does not add advertisement lines at the bottom) or send me your request via pm and i'll forward it to the cct team tomorrow.

good night!
dom

malenko · Post by **malenko** » Sun Apr 22, 2007 6:50 pm

Ok i am starting to get a little frustrated here.
I have a few technical problems and a query bout my order but i cannot get in touch with ableton.
I keep trying to send emails to either support or customer care and they keep coming back to me failed! I do have a decent email account! it is a hotmail account and i have never had any trouble sending before with it so why on earth am i unable to contact support.
Please someone help since i been saving for ages to by live and now ive got it i cant use it properly cause it wont rewire!!!!!
Yours truly frustrated

Amaury · Post by **Amaury** » Mon Apr 23, 2007 8:56 am

malenko wrote:Ok i am starting to get a little frustrated here.
I have a few technical problems and a query bout my order but i cannot get in touch with ableton.
I keep trying to send emails to either support or customer care and they keep coming back to me failed! I do have a decent email account! it is a hotmail account and i have never had any trouble sending before with it so why on earth am i unable to contact support.
Please someone help since i been saving for ages to by live and now ive got it i cant use it properly cause it wont rewire!!!!!
Yours truly frustrated

Hi,

Have you tried what Dom offered you?

1-contact him by private message with your problem.
2-tell us what else the error report says, so we know if your address is treated as spam.

Regards,
Amaury

malenko · Post by **malenko** » Mon Apr 23, 2007 7:29 pm

Hello

I have taken dom's offer and he is kindly passing on my request.
As for mailing you guys direct, i have just sent a message to support which seems to have gone through, I replied to a support email notification and it seems to have worked so will use that way of getting it through

And my rewire problem is solved so not so frustrated now

many many thanx

longjohns · Post by **longjohns** » Tue Apr 24, 2007 2:19 am

malenko wrote: I do have a decent email account! it is a hotmail account

sweetjesus · Post by **sweetjesus** » Tue Apr 24, 2007 6:25 am

longjohns wrote:
malenko wrote: I do have a decent email account! it is a hotmail account

+1